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What If: You Need To Reschedule?
What If: You Need To Reschedule?

What happens when you (the contractor) need to reschedule the appt?

M
Written by Mardie Shanahan
Updated over 4 months ago

So - you need or want to reschedule the appointment that the customer originally set up. Now what?

Call or text the homeowner to see if they are able to reschedule to a different day and time:

  • If they say that rescheduling will work for them, great! Make sure to reschedule the appointment in your My Appointments tab after confirming the new day and time with the homeowner

  • If they say that they cannot meet at a different day and time, plan to meet them at the original day and time they selected.

  • If you're still unable to meet at the original day and time the customer selected, this appointment is not eligible for credit due to the customer selecting days and times based off of your calendar availability - don't forget, your team is responsible for keeping your calendars up-to-date via the My Calendar tab in the dashboard.

Questions? Reach out to us at support@contractorappointments.com!

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