So, the appointment is booked...you call and text to confirm the appointment, but you can't get ahold of the homeowner. What now?
We unfortunately don't always know why this happens, or why some customers don't respond. You'd think they would, since they booked their appointment with you! The reality is that we don't have control over customers choosing to not respond beforehand - if only we did!
If the homeowner hasn't responded before the appointment day and time to confirm, keep trying to reach them (call and leave a voicemail, text, and email). After the appointment day and time has passed, and if they still haven't responded, you can request credit in your dashboard via the Status dropdown in the My Appointments page. Don't forget, we require 6 texts and 6 calls per appointment!
Keep in mind:
The customer booked a specific day and time to meet with you. They know which company should be coming out, and the day and the time, meaning they are likely expecting you at that appointment - even if they don't respond beforehand.
If the customer was there waiting for you and they report a no-show when our Quality Support Team reaches out for customer feedback, it is not eligible for appointment credit.
We do also give homeowners your direct phone number so they can confirm, reschedule, or cancel their appointment. Curious which number we're sending them? Check the phone number listed in the My Profile tab of your dashboard, and update if needed!