At CXL, we want to ensure you have a positive learning experience. If, for any reason, the platform doesn’t meet your expectations, we offer a 7-day refund window. Our terms can be found here.

To be eligible for a refund, your account must be set to "pending cancellation." You can find more information on how to set your account to cancel in this article.

After setting up the account to pending cancellation, simply contact us via email at support@cxl.com or through live chat, and we will process your refund promptly, typically on the same day.

Please note that canceling your subscription is not the same as requesting a refund. Canceling your account only stops future billing, while a refund must be explicitly requested within the 7-day period.

Refunds are only available within the first 7 days of your subscription. If your subscription has passed this period, unfortunately, you will no longer be eligible for a refund.

Once your refund has been processed, please allow 5–10 business days for the funds to be reflected in your bank or credit card account, depending on your financial institution.

If you have any questions or need assistance, don’t hesitate to reach out to our team at support@cxl.com. We’re always here to help!