"Did my Broadcast actually send? Is my Broadcast stuck?"
If you’re asking yourself these questions, here’s how to find out.
At the top of the Broadcasts page, you’ll see a few different statuses:
What each status means
Drafts
These are Broadcasts that have not been sent and/or published to the web.
Processing
These are Broadcasts currently being sent.
NOTE: Broadcasts send very quickly most of the time. So, you may not see the Processing status unless:
Your recipients list is quite large
You're doing an A/B test and the test is still running
During times of heavy system use (see below for more info)
Queued
These are Broadcasts that have been scheduled for a later send time.
Published
These are Broadcasts that have previously been sent and/or published to the web.
FAQs
Why is my Broadcast still processing?
When you send your Broadcast, it enters a queue. Depending on how many other Kit users are sending messages, and how messages are being sent, Broadcasts can take some time to process.
Give your Broadcast a little time to get through the queue. If you see your Broadcast is queued or processing, please do not create a duplicate to send instead. Your Broadcast will be sent, and so will any duplicates. (You don’t want to send your Subscribers the same email twice!)
If you do not see your Broadcast send within an hour, please contact support and we can look into what might be the culprit.
NOTE: If you’re doing an A/B test, your Broadcast will be in a processing status until the end of the test.
How are Broadcasts ordered?
Broadcasts are ordered by the date they were created. This is not necessarily the date they were sent, scheduled, or published to the web.
Find out more about Broadcast reporting in the next article!