Encountering an issue trying to run a bulk action on your subscribers?

The resolution is likely in this article. Here, we'll go over the most common hiccups that may occur when attempting to perform a bulk action on multiple subscribers at once.

Let's dive in!

You likely have selected only the first page of subscribers in a particular subset of your list rather than all of the subscribers in that group.

Here's how to resolve this:

After clicking the top checkbox to select all subscribers on the page, ensure you also click the Select all # subscribers button that pops up.

This way, you'll select everyone in that group (e.g., everyone who has that Tag or is in the same Segment) even if they aren't shown on the current page.

Here's what this process looks like:

Make sure you have the subscribers you want to perform the bulk action on selected before you click the dropdown.

Only one bulk action can be processed in your Kit account at a time. Sometimes, it takes a bit of time for one to finish processing before you can start another.

For smaller actions, it may already be done by the time you refresh your page. If so, you'll see the dropdown re-enabled.

But if not, you can check on your bulk action's status by clicking this circle icon at the top right of the navigation:

Once a bulk action has completed processing, refreshing your browser will automatically re-enable the dropdown.

Some actions are available on an individual subscriber basis at this time. All actions currently supported as bulk actions will be listed in the Bulk Actions dropdown.

For the most part, the available bulk actions don't change across different places in your Kit account.

However, there is one exception: accessing the Bulk Actions menu from the subscriber list for any Visual Automation node will give you the option to remove subscribers from that automation.

This is the only "unique" bulk action right now, but we may add more in the future.

How to use bulk actions