Is your embedded Form not showing up?
Good news: many issues that prevent Kit Forms from being displayed are minor, and can be resolved by simple adjustments to your Form's display settings.
NOTE: The troubleshooting steps in this guide apply to all types of Forms. We also have a separate troubleshooting article for modal, slide-in, and sticky bar Forms here, but please attempt the steps in this article first.
Re-test your Form often
You'll need to re-test your Form between each of the following troubleshooting steps. This involves doing these steps in this order:
Re-save your Form
If you embedded your Form on your website using its raw HTML embed code, re-copy and paste the embed code on your website
If you have any website caching plugins, clear them (we'd recommend consulting your plugin's documentation for how to do this)
Clear your browser cache
Check to see if your Form is now displaying correctly. If it's still not showing up, try these troubleshooting steps:
1. Verify your Form's display format
When creating your Form, you'll have selected from one of four display formats:
Each of these behaves differently, so check that your Form is set to the correct format before testing.
Inline Forms are displayed within your site's content (such as in the sidebar, footer, or at the bottom of a blog post).
Modal Forms are pop-up Forms.
Slide in Forms are similar to modal Forms, but instead of popping up in the center of the screen, they slide in from one of the corners.
Sticky bar Forms are displayed across the very top or bottom of your website
To verify your Form's current display format, check the text displayed under your Form template's name on the General styles section in the sidebar.
The example below is an inline Form template:
If the Form's format is correct, skip to the next step.
But if the Form should have a different format, click the CHANGE TEMPLATE button below it. Then, click change next to the current format:
Select your Form's new format, and re-test your Form after that.
2. Is your Form set to be hidden from returning subscribers?
If your Form is set up to be hidden from returning subscribers (which includes yourself), they won't see your Form when revisiting your site.
Click Settings from at the top right of the Form builder:
Then, click the Advanced tab of the Form Settings window that pops up.
Check your setting for the returning visitors section (highlighted below):
If you have Hide the form or Show custom content selected here, and you've subscribed to this Form in the past, this might be why you aren't seeing it.
From here, you have two options:
1. Switch this setting to "Continue to show the form"
If you aren't concerned about hiding the Form from returning subscribers, you can change this setting accordingly, and then re-test your Form.
Your Form should display for you regardless of whether you've already subscribed to it.
2. Leave the setting as is, and visit your site from a private browsing window
Open a private browsing (also known as incognito) window in your browser. Then, visit the page that's supposed to show your Form.
If the Form shows up, you can rest assured it will show up for website visitors who haven't subscribed to it. It's hidden on your regular browsing window only because you're a returning subscriber.
Still having trouble?
If your Form is a modal, slide in, or sticky bar, you'll need to verify some additional display settings. Please proceed to our next set of troubleshooting steps here.
If your Form is an inline Form, please reach out to us with:
The name of the Form (as it is displayed on the Landing Pages & Forms page in your account),
The URL on which it should be embedded, and
A description or screenshot of how you embedded it.