This guide will show you how to add actively monitored and UDL sites to Service Desk.
See it in action
Add Sites to CONXTD
To begin, click on the Sites dropdown at the top of the main table and select Add Site.
The Add Site form will appear in a new modal.
Select ARC & Signalling Type
Firstly, select your ARC. This will make sure the correct integrated alarm signalling providers are made available to you in the next section.
Select the Signalling Type from the dropdown provided.
Notice the green ticks and red crosses? This shows which providers your selected ARC have integrated with CONXTD.
Site Reference & Transmitter Reference
We require specific identifiers that enable us to integrate to the correct signalling device. These ID's may be different depending on each Signalling Provider. For a full list of required ID's, see our article here.
Site Address
Input the required Address information in the section below.
Company Fields
Company Fields are your own internal ID's that help you identify sites and run your business. As standard, we provide Contract Number and Product Description fields. We're working on providing more Custom Fields, so you can transfer all the important references you use as a business.
Add Site to Enterprise
If the site needs to go straight into an Enterprise account, you can hit 2 birds with 1 stone using Add Site to Enterprise.
Fill in the required fields below, including selecting the Enterprise, and specific group within that Enterprise, to drop the site into.
When you're happy with your selections, click Submit at the bottom of the form to add the site.