CONXTD is a cloud based SaaS (Software as a Service) provider and as such there is no software to download to use the platform. All that is required is a browser and internet connection.
Version
Due to being cloud based, the latest version is always in use. Updates and releases are automatically applied to the platform with no impact to users. The current version number can be viewed in the bottom right of the screen (once logged in).
Browsers
In order to make full use of all the features within CONXTD we recommend you use a modern browser which is regularly kept up to date.
Compatible browsers:
Google Chome
Mozilla Firefox
Microsoft Edge
Apple Safari
Minimum Requirements
Desktop - Supported version of Windows, MacOS or Linux receiving regular updates
Mobile - Supported version of iOS or Android receiving regular updates
CPU - Dual Core Processor
RAM - Minimum 8GB, 16GB recommended
Stable internet connection with download speed of at least 5mb, 25mb+ recommended
Firewall
Details for IT departments of what CONXTD requires for standard operation.
CONXTD service
The CONXTD platform currently operates on the following URL:
URL | Description |
app.conxtd.com | Main platform |
In order to provide our service, the platform uses the resources listed below:
Resource | Domains | Description |
CONXTD platform | *.conxtd.com | Main platform |
Google Fonts | fonts.googleapis.com | Custom fonts for website |
Gstatic Fonts | fonts.gstatic.com | Custom fonts for website |
Tether | my.timeline.is | User opt-in video integration |
Eagle Eye | een.cloud | User opt-in video integration |
One Signal | cdn.onesignal.com | User opt-in notifications service provider |
Google APIs | maps.googleapis.com | Embedded Google Maps |
Intercom | intercomcdn.com *.intercom.io | Helpdesk software |
CONXTD web socket | socket.conxtd.com | Instant updates via web socket on Priority Events |
If any of theses resources are restricted, it may impact the operation of the service.
IT networks
In most cases, customers should be able to access the system without issue. However some customers accessing on company networks with strict firewalls may have to discuss with IT to whitelist these services.
Priority Events - Web Sockets
The priority events section of CONXTD provides users with a live view of sites currently in alarm. By default this page provides real time updates with sound and visual notifications via web socket technology.
On page load, a connection is made to socket.conxtd.com to establish a TCP web socket connection. This connection then remains active for the length of time the user is on the page. Any new events get pushed through to the user where sounds & visuals are triggered to get the user’s attention. When the page is closed, the connection is disconnected.
The status of the connection can be seen at the top of the page:
Green = connection active
Red = no connection
If the web socket connection is unavailable, the page will default to auto-refresh every 30 seconds and sounds & visuals notification will be unavailable.
Web sockets could be blocked due to:
Firewall rules
Anti-virus software
Proxy and VPN connection
AdBlock / Cookie blocker browser extensions
We advise contacting your IT department if you experience connection issues.