What is Service Desk?
Service Desk is an interactive asset management solution for Installers, providing one centralised location for company and customer asset information.
Built specifically for Installers, users can easily search and filter on any number of data variables like Signalling Products, Panel Types, Contract Numbers & more to produce accurate and insightful asset reports.
Perfect for:
Administrators & Operations Managers who require fast and seamless access to company and customer asset information, without the need to bounce between multiple systems to gather the data,
Technical & Internal Sales, Account Managers who interface with End Users and their physical security products,
How does it work?
Service Desk provides a complete overview of a Installer Companies estate, but there are a number of filtering options built-in, as well as custom filtering supplied by you.
As standard, the full list of assets is displayed in the site table, but you can apply a number of filters and attributes:
Filtering Type | Description |
Signalling Type | All signalling providers within your asset list will be displayed and filterable |
Enterprise | Filter by Enterprise - customers paid Enterprise accounts |
Address | Any address field |
ARC | Filter by ARC service providers |
The asset list can be further filtered using a selection of pre-built filters:
Filtering Type | Description |
Site Reference | The signalling providers signalling reference - eg. CSL - Connection ID |
Transmitter Reference | The Chip Number provided by the ARC |
Country | Country code |
Contract Number | Installer's internal Contract Number |
Product Description | Signalling Provider Product Description |
Finally, custom attributes can be applied to the asset list for further filtering:
Filtering Examples | Description |
Panel Type | Intruder and/or Fire Panel descriptions or IDs |
Product Codes | Signalling product codes |
Additional Services | Added services like Keyholder IDs and FM |
Branch / Office Identifiers | National branch descriptions |
Signalling Type | Intruder & Fire descriptions |
Use Case: Account Managers and Administrators use Service Desk to manage the roll-out of upgraded signalling hardware. This has been invaluable to track progress ahead of the PSTN Switch-Off in 2025.
How do I get started with Service Desk?
To get started with Service Desk, we will need to import your sites into the system. We generally work with whatever data you can provide, but site/asset exports from AMS software, or management solutions like CASH are most popular.
For more information on our data formatting requirements, please get in touch with the Team on our Instant Messenger.
