The Communications Failure Reminder is a configurable event you can post into a site's Timeline to notify & reminder key stakeholders of non-communicating devices. You define the buffer period (the time between a Comms Failure being received and the Reminder being activated), up to 24 hours after the original event.
This event will be posted to the main Timeline, and will be attributed to Communications events, meaning it can be tracked and audited in the Event IQ custom report builder.
As the event is posted to the Timeline, it becomes a powerful notification tool for End Users, Installers and ARCs.
Key Use Cases
Automatically notify your Installer of issues with the signalling, enabling them to investigate and organise engineer site visits faster,
Automatically notify wider Internal Teams and colleagues of potential security risks so they can respond as quickly as possible,
Getting Started
To get started with the Comms Failure Reminder, message our Support Team on the Instant Messenger. Make sure you provide the buffer time you require.