There are some paid features within CONXTD that users might not have instant access to. If your company pay for the feature - like Priority Events or Voice Over IP (VOIP) - then Admin users can give colleagues access to the features they need.
You need to be one of your company's Admin users to be able to complete this action. If you require access to this, please contact your Team's Admin to give you the correct User Role/Permissions to make these types of changes.
How to give a user access to a feature
Go to the User Manager tab (this can be found on the main menu bar on the left-hand side of the screen,
Scroll down to the User table - this is where you can view all users associated to your account, along with their level of access and what features they are enabled for,
You can search for the User in any of the filters at the top of the table columns
Click on the 'Edit' icon,
Select the Feature from the checkboxes on the right hand side,
Click Update User to save changes,
The process for removing access to a Feature is exactly the same:
Search for User in User Management Tab --> Click Edit --> Remove the Feature by unchecking the box