All Collections
Help for Cooplers - UK
From applying for a job to submitting your hours and beyond - find all the help you need right here.
C
J
JWhat you need to know about the April 2024 National Living Wage increase
How can I create a great worker profile?
What information do I need to provide to work with Coople?
How can I upload a professional photograph to my profile?
How can I add a CV to my worker profile?
How can I create a great CV?
How can I add job profiles?
How can I change the experience level of a job profile?
How can I create a great 'About me' section?
How can I upload professional documents to my profile?
How can I add language skills to my profile?
Why has my job profile been rejected?
My documents have been deleted. What happened?
My documents were rejected. What happened?
What is a digital CV and how can I create one?
How to search for jobs with the Coople Jobs App?
How can I get hired instantly for jobs without applying?
What are temporary jobs and how can I apply for them?
How can I apply for jobs from the Coople Jobs App?
How can I prepare for my job?
How can I get my first job with Coople?
I've been hired through Coople. What now?
How do I check the dress code of a job?
How do I share a job?
Can I apply for more than one job?
I can’t accept the job request. What do I do?
My personal details haven't been approved. Can I still apply for work?
How can I record video interviews as part of my job applications?
How can I send my working hours to get paid?
How do I change my hours before submitting them?
How can I send my working hours manually?
How can I register my working hours using a QR code?
What do I do if my QR code isn’t scanning?
What happens if I forget to submit my hours?
How can I launch an appeal after getting a strike or account suspension?
How can I remove strikes from my account?
Coople UK Pay
When will I get paid?
What’s on my payslip?
How can I add my National Insurance number to my worker profile?
How can I add my HMRC declaration?
What is holiday pay?
Where can I enter my bank details?
Is there a workplace pension scheme?
Why isn't my break included in my pay?
What is deducted from my gross pay?
I completed a shift over two weeks ago. Why haven't I been paid?
I think I’m on the wrong tax rate. Where can I select my tax?
I'm a student. Why do I have to pay tax?
How can I get a reference letter?
What are system emails and why can’t I unsubscribe from them?
How do I change the language and country settings?
I don't want to work with Coople anymore. Can I delete my account?
How can I customise the notifications and emails I receive as a worker?
How can I change my email address as a worker?
How to keep track of your pending applications
How can I view and apply for jobs I've marked as “not interested”?
My account has been deactivated. What shall I do?
When do I get feedback on open applications?
How long does it take until I get hired for the first time?
Who decides if I am hired for a job?
Coople has suspended my account, why did this happen?
Is Coople free to use?
Who is my employer?
How old do I have to be to work with Coople?
Who should I contact if I'm running late for a job?
What should I do if I experience discrimination or harassment on a shift?
What should I do if I have an accident whilst working?
What do I do if I am working in an unsafe environment?
Can I apply for a work permit through Coople?
Can I get paid in advance?
How can I contact Coople out of hours?
I used to have an account. Can I reactivate it?
Can I leave feedback for Coople?
What is Statutory Sick Pay (SSP) and do I qualify for it?