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Help for companies - CH English
Help for companies - CH English
Find the answers you need in our help section for companies.
32 articles in this collection
Written by
István Krivanek,
Josh Cookson,
and
Carlota Calderon
How can I send a job to specific groups of workers?
You can always choose to send your job to groups of workers from the Coople Web Platform and the Coople Hire App.
Written by
Carlota Calderon
Updated over a week ago
How can I create and edit groups of workers?
When you employ many people, it’s a good idea to create groups of workers so you can send jobs to specific workers.
Written by
Carlota Calderon
Updated over a week ago
What is the policy when workers cancel a shift?
At Coople, we have a strict cancellation policy in place for workers who cancel a shift at late notice.
Written by
Josh Cookson
Updated over a week ago
I forgot my password. What do I do?
Employers can reset their password with just a couple of clicks
Written by
István Krivanek
Updated over a week ago
Can I save my favourite Workers?
Employers can save favourite their favourite workers and send them jobs directly.
Written by
István Krivanek
Updated over a week ago
Is it possible to talk to a worker before a job starts?
Employers can see a worker's contact details - making it easy to get in touch if you need to.
Written by
István Krivanek
Updated over a week ago
Where can I find the ID of a job?
The job-ID is a unique ID that will help our team to identify your job.
Written by
István Krivanek
Updated over a week ago
What do I do if a worker drops out unexpectedly?
We can help employers if a worker drops out before a job.
Written by
István Krivanek
Updated over a week ago
The worker never showed up. What do I do?
We know employers don't want to be let down. That's why we make sure every worker knows how important it is to show up to work.
Written by
István Krivanek
Updated over a week ago
What is Coople?
Coople makes it easy for you to find the right staff at the right time.
Written by
István Krivanek
Updated over a week ago
What do the different job roles mean? Do I need to choose one when creating a job?
Employers can find staff quickly and easily by assigning job roles when creating a job.
Written by
István Krivanek
Updated over a week ago
How do I confirm the working hours
We encourage all employers to confirm the working hours as quickly as possible.
Written by
István Krivanek
Updated over a week ago
The worker and I disagree over the hours they worked - what should I do?
Employers can edit the hours via the review hours screen.
Written by
István Krivanek
Updated over a week ago
How can I stop hiring for a job?
You can stop hiring for a job from the job screen on the web platform and the Coople Hire App.
Written by
Carlota Calderon
Updated over a week ago
How do I know who is turning up for a job?
As an employer, you can get a full overview of who is turning up for a job quickly and simply.
Written by
István Krivanek
Updated over a week ago
What are recommended wages?
Employers can use the recommended wage as a guide for how much to pay per hour.
Written by
István Krivanek
Updated over a week ago
I've created a job, but now I need more Cooplers, what do I do?
As an employer, you can 'over-hire' for a job if you require more Cooplers than you initially anticipated.
Written by
István Krivanek
Updated over a week ago
What does the allowances section do?
Employers can provide additional allowances to Cooplers when creating a job.
Written by
István Krivanek
Updated over a week ago
I’ve started a job search but I want to amend it, what do I do?
Employers can follow these steps to amend a job search...
Written by
István Krivanek
Updated over a week ago
How do I update my billing address?
Employers can update their billing address with a couple of clicks.
Written by
István Krivanek
Updated over a week ago
How do I delete my Coople account?
Employers will need to get in touch to delete their account.
Written by
István Krivanek
Updated over a week ago
Nobody is applying for my job. What can I do?
We understand it can be frustrating for employers if nobody applies. Try these tactics to make your job more popular...
Written by
István Krivanek
Updated over a week ago
How do I request specific workers for a job?
Employers can request specific Cooplers for a shift in seconds...
Written by
István Krivanek
Updated over a week ago
My job has finished early. What happens now?
If an employer's job finishes early, we only charged for the hours worked.
Written by
István Krivanek
Updated over a week ago
What is the minimum duration of a job?
Employers will have their minimum job duration to 15 minutes.
Written by
István Krivanek
Updated over a week ago
I have a job that lasts for less than an hour. Do I have to pay for the full hour?
With Coople, employers only pay for the hours worked.
Written by
István Krivanek
Updated over a week ago
How do I remove a worker I already hired for a job?
Employers who accidentally hire a Coopler will need to get in touch with us.
Written by
István Krivanek
Updated over a week ago
How do I report an accident?
We encourage employers to get in touch with us if there has been an accident on a job.
Written by
István Krivanek
Updated over a week ago
How do I print a staff list?
We've made it easy for employers to print a staff list.
Written by
István Krivanek
Updated over a week ago
What does the star rating mean?
We've made it easy for employers to hire the right staff with our ratings.
Written by
István Krivanek
Updated over a week ago
How much does it cost to hire someone?
With Coople, employers stay in control of how much they pay per hour.
Written by
István Krivanek
Updated over a week ago
What happens once I publish a job?
Once employers post a job, all suitable workers will be able to apply via the Coople app.
Written by
István Krivanek
Updated over a week ago