💡 At a Glance
Coram provides flexible user management, including role-based access, user grouping, and product-specific permissions for Cameras and Emergencies. Admins can edit, group, and configure user access directly from the Users table.
⚡ Key Tasks
Add a User
Go to Settings > Users, click + Add User, then enter their name, email, and role-based access for Cameras and Emergencies. Click Save User.
Edit or Remove a User
Click the three-dots menu ( ⋮ ) next to any user to reset their password or MFA, edit their details, or delete them from your organization.
Assign Users to Groups
From the Users table, use the Groups dropdown menu to assign or unassign users. You can also create new groups directly from the dropdown.
Filter, Search, and Sort Users
Use the tabs and filters above the table to sort and show users by product, location, group, or role. You can also search for a user by name or email.
Overview
The Users page in Coram provides user management across all products. Coram offers role-based access control (RBAC) for each separate product, consisting of the following roles.
Note: You can only access user management tools for products and licenses that are enabled for your organization. For example, if your organization does not have an Emergencies license, you will not see the Emergencies user management options.
Cameras
Admin: Has all permissions and can see and manage all cameras across all locations. Camera Admins can also manage users for other products, including creating users, assigning roles, and managing feature access.
Regular: Has limited permissions compared to the Admin role. Regular users cannot add or remove other users, and they cannot enable, disable, or rename cameras or other devices.
Limited: Has similar permissions to the Regular role, but cannot download or share video clips.
Live-only: Has the most restricted access compared to the other roles. Live-only users can only view live video feeds, and cannot see historical data, or download or share video clips.
No Role: Cannot view cameras or footage.
Emergencies
Admin: Has all permissions for the Emergencies product, and can manage access for other Emergencies users. Emergencies Admins do not necessarily have admin rights for other products.
Regular: Has limited permissions compared to the Admin role. Regular users can view and trigger emergencies.
No Role: Cannot access or configure emergencies.
Note: Role-based access for Emergencies does not impact a user's ability to trigger, view, or respond to an emergency. To learn more about managing these settings, refer to Introduction to Coram EMS.
Adding a User
To add a new user to your organization:
Access the Coram web app and log in to your account
From the main navigation menu, click Settings > Users.
A screenshot that shows the location of the Settings button.
A screenshot that shows the location of the Users menu option.
In the top right, click + Add User. A drawer opens on the right.
A screenshot that shows the location of the + Add User button.
A screenshot that shows the Add User drawer.
Complete the following fields:
Name
Email
Phone (optional)
For Cameras, select a role.
If available, for Camera Access, choose All Cameras or a select subset.
If available, for Emergencies, select a role and one or more locations.
Click Save User.
The user receives an invitation email to join the organization.
Managing Existing Users
To edit, manage, or remove an existing user:
From the main Users table, locate the user.
A screenshot that shows the main Users table.
Click the three-dots menu ( ⋮ ) at the end of the row, then choose one of the following:
Edit – Opens the drawer to change name, phone number, and product roles.
Reset Password – Sends the user a password reset prompt.
Reset MFA – Sends a prompt to reconfigure multi-factor authentication.
Delete – Permanently removes the user from your organization.
WARNING: Deleted users cannot be recovered. To restore access for someone in your organization, you must create a new user account for them.
A screenshot that shows the location of the three-dots menu button.
Managing User Groups
User groups let you organize users by team, function, or region, and make assigning notifications or permissions easier.
To assign or unassign a user from a group:
In the Users table, locate the user.
Under the Groups column, click the Groups dropdown.
A screenshot that shows the User Groups dropdown menu.
Check or uncheck one or more groups.
To create a new group, click + Add New, type a name, then click the check mark icon.
Filtering, Searching, and Sorting Users
Filter by Product Type
Use the tabs at the top of the page to filter by product:
All: Shows all users, across all Coram products.
Cameras: Shows only users with a Camera role assigned.
Emergencies: Shows only users with an Emergencies role assigned.
A screenshot that shows the product filter tabs.
Tip: These tabs are product filters — changing tabs does not affect a user’s account, just what’s visible in the table.
Search by Name or Email
In the top-right corner of the page, use the Search bar to quickly find users by entering a name or email address.
A screenshot that shows the location of the search bar.
Apply Table Filters
Use the filter dropdowns above the table to refine your view:
Locations: Filter users by assigned physical location (for per-product view only)
Groups: Filter by one or more user groups
Roles: Filter by role (Admin, Regular, etc.)
A screenshot that shows the table filter dropdown menus.
Sort the Table
Click any of the following column headers to sort users (or by date for login activity):
Name/Email (alphabetically)
Cameras Role (alphabetically)
Emergencies Role (alphabetically)
Last Login (by date)
A screenshot that shows table sorting.
Tip: Sorting toggles between ascending and descending when you click a column header.