💡 At a Glance
Coram provides user management with four roles, with increasingly restricted access: Admin (full account permissions), Regular, Limited, and Live-only.
⚡ Key tasks
Add a User
Go to Settings > Users, then click + New User. Enter their email, select a role, choose camera groups if needed, and click Add.
Manage an Existing User
Go to Settings > Users, then click the user you want to update. Adjust their role and camera access, reset their password or MFA, or remove them from your organization.
For the full article, keep reading below.
Overview
Coram offers a robust set of user management tools for role-based access control (RBAC) and camera access management, and provides the ability for admin users to reset passwords and multi-factor authentication (MFA) settings.
Coram's RBAC comprises four separate roles with different levels of access:
Admin: Has all permissions and can see and manage all cameras across all locations. Admin users can also add and remove other users with no restrictions.
Tip: Admins can assign roles and limit access to cameras for non-admin users. This feature is useful for restricting access to cameras that are not relevant to a user's job function or for maintaining privacy.
Regular: Has limited permissions compared to the Admin role. Regular users cannot add or remove other users, and they cannot enable, disable, or rename devices.
Limited: Has similar permissions to the Regular role, but cannot download or share video clips.
Live-only: Has the most restricted access compared to the other roles. Live-only users can only view live video feeds, and cannot see historical data, or download or share video clips.
To learn more about managing camera groups, refer to Managing Camera Groups and Locations.
Adding a User to Your Organization
Adding users to your organization in Coram sends them an email invitation to join your organization, and, based on their role, permits access to your organization's cameras and certain settings.
Note: Only admin users can add and make changes to other users. To request admin permissions, contact your system administrator. If you expect to be the first admin user for your organization but do not have access, contact your Coram representative.
To add a user to your organization:
Access the Coram web app and sign in to your account.
At the bottom of the main navigation menu, click Settings.
A screenshot that shows the location of the Settings button.
In the Settings menu, click Users.
In the top right corner of the page, click + New User.
The Add User page appears.Type the email address you want to associate with the user.
Select the user type.
If you selected the Regular, Limited, or Live Only user type, from the Camera Access dropdown menu, select the camera groups that you want to provide access permissions for.
To add the user to your organization, click Add.
Managing Existing Users
Note: Only admin users can make changes to other users. To request admin permissions, contact your system administrator.
For existing users added to your organization in Coram, you can do the following:
Change their role
Change which camera groups they have access to
Reset their password
Reset their multi-factor authentication (MFA) settings
Remove them from your organization
Tip: Managing camera access is particularly useful if you want to restrict users from accessing cameras that are not relevant to their job function or if you want to maintain the privacy of certain areas.
To manage an existing user:
Access the Coram web app and sign in to your account.
At the bottom of the main navigation menu, click Settings.
A screenshot that shows the location of the Settings button.
In the Settings menu, click Users.
From the list of users, locate the user you want to manage.
Do any of the following:
Change their role: From the Role dropdown menu, select the new role you want to assign.
Manage their access to different camera groups: From the Camera Access dropdown menu, select camera groups as required.
Reset their password: click their email, then for Reset Password, click Reset.
Reset their MFA settings: click their email, then for Reset MFA, click Reset.
Delete their user account: click their email, then click Remove.
Warning: If you delete a user, their account cannot be recovered. You must create a new user account instead.
Note: If you reset a user's password or MFA settings, they receive an email from Coram that instructs them to update their information as necessary.