If Corksy is taking too long to load, there are several potential causes—from internet speed and browser issues to hardware limitations. This article will help you troubleshoot and improve performance so you can get back to running your business without interruption.
1. Check Your Internet Speed
A slow or unstable internet connection is one of the most common culprits.
How to Check:
Visit speedtest.net
Run a test and review your Download and Upload Speeds
Recommended Speeds:
Minimum: 10 Mbps download / 5 Mbps upload
Optimal: 50+ Mbps download / 10+ Mbps upload
If your speeds are low:
Restart your router or modem
Move closer to your Wi-Fi router
Switch to a wired (Ethernet) connection if possible
Test on a mobile hotspot to compare
2. Evaluate Your Device and Hardware
Outdated or overloaded devices can significantly slow down performance.
Check:
Is your computer running multiple programs at once?
Is RAM or CPU usage running high? (Use Activity Monitor on Mac or Task Manager on Windows)
Is your operating system up to date?
Recommendations:
Close unused applications and tabs
Restart your device regularly
Use a device with 8GB RAM or higher
For mobile usage, we recommend iPads newer than the 8th generation for best performance
3. Use a Supported and Updated Browser
Corksy is optimized for Google Chrome, but we understand some clients use Safari. Here's how to troubleshoot both.
For Google Chrome:
Ensure it is updated (Settings > About Chrome)
Clear cache: Settings > Privacy and Security > Clear browsing data
Disable browser extensions
Test in Incognito Mode to isolate extension interference
For Safari (Mac users):
Ensure Safari is up to date (System Preferences > Software Update)
Clear website data:
Safari > Preferences > Privacy > Manage Website Data > Remove All
Disable extensions: Safari > Settings > Extensions
Disable “Prevent Cross-Site Tracking”: Safari > Settings > Privacy
Test in Private Browsing Mode
Note: Safari may experience slower performance with certain back-office tools. If issues persist, try switching to Chrome for improved speed.
4. Compare Across Websites or Devices
Are other websites (e.g. YouTube, Gmail) also loading slowly?
Open Corksy on another device or browser
Try accessing Corksy using a different internet connection (mobile hotspot, home Wi-Fi)
This helps narrow down whether the issue is device, browser, or network related.
5. Run a Network Load Test (Advanced)
For tech-savvy users:
Open Developer Tools in your browser (Right-click > Inspect > Network tab)
Reload the Corksy page and look for:
Any failed network requests
Files taking more than 2–3 seconds to load
Send screenshots or a short Loom video to Corksy Support if you're unsure what you're seeing.
6. Reach Out to Corksy Support
Still having trouble? We’re here to help.
Please include the following in your ticket:
Browser and version (Chrome or Safari)
Device type (Mac, PC, iPad, etc.)
Internet speed test results
A short screen recording (use Loom)
The specific Corksy page or tool that's loading slowly
The approximate time/date of the issue
Contact Us
For fastest assistance, please use the dialogue box in the Corksy Admin portal to ask our team a question or to submit a ticket.