If a user logs into your course and sees the "Access Denied or No Access" system page, it means the user does not have the correct member group settings to access or view the page.
How To Fix This
Open the Contact Card of the user in question and check if they have the correct Member Group added to their contact profile
Open your Member Group settings and confirm that the redirection page has been linked correctly
Open the page settings for your course or member pages and check if this page has the correct Member Group/s added
Let's look at each step in detail below:
1. Contact Member Groups
In order for a member or student to access or view a lesson or page, they need to have that same member group added under their contact profile.
A student or member automatically gets a Member Group added to their contact profile when they pay for a course on a checkout page.
You can also manually add a member group to a contact profile by opening the contact profile and adding the Member Group (this is only advised if the student was added manually and did not need to use the checkout page).
When you add a new Contact manually, you need to add the contact as a Website Member in the first instance, in order to be able to add Member Groups. See below.
When you add a contact as a Website Member, you will be able to add a specific Member Group to the contact on a pop-up screen. See below.
2. Member Group Settings/ Redirect Links
To access your Member Groups, navigate to Contacts > Members.
All Member Groups need to have a page to redirect to after login set up under Show Group Settings. See below.
This redirect link will send your members to a specific page after they log into your course. For simplicity, we recommend that you always set this redirect page to your main course dashboard page for all Member Groups.
3. Page Restriction Member Groups
Your course pages and lessons are restricted by member groups. This will allow only course students or subscribed members to view a lesson or course.
Course Dashboard Member Group Settings
To check your course dashboard Member Group settings, navigate to your Student Dashboard page and click on the Settings icon next to the page name in the page menu list.
On the Edit Page pop-up menu, select Members Only from the Page Access drop-down list, then select Choose Member Groups.
On the Choose Member Groups pop-up select all of the members who should have access to your course dashboard page. For your main course dashboard page, we recommend that you select all of your member groups to allow all students to view your courses. This does not mean that students can access a course, they simply have visibility of your course dashboard.
Page Member Group Settings
To check your lesson page Member Group settings, navigate to your first Lesson page and click on the Settings icon next to the page name in the page menu list. You need to repeat this process for all pages.
On the Edit Page pop-up menu, select Members Only from the Page Access drop-down list, then select Choose Member Groups.
On the Choose Member Groups pop-up select all of the members who should have access to your lesson page. Only select the relevant Member Group for each page.
Where To Find This System Page
To edit the branding of your "Not Enough Permissions" page, navigate to your system page list. You will find your system pages at the bottom left when you open your website page menu.
System pages can not be deleted or removed. You are able to update these pages only. You are able to update your system pages with your branding elements as well as to add or remove buttons and links. See below.
