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Sample Information: Portal Welcome Page for Tennis, Pickleball and Racquet Organizations
Sample Information: Portal Welcome Page for Tennis, Pickleball and Racquet Organizations

Sample of verbiage for the welcome page found under PORTAL SETTINGS

Ashley Owens avatar
Written by Ashley Owens
Updated over a week ago

Don't forget to add your LOGO under PORTAL SETTINGS - LOGO and add pictures to the WELCOME PAGE TOO!

MEMBER TRAINING VIDEOS AND ARTICLES

CLICK HERE AND REVIEW all of the different videos, articles that you can link to, copy/ paste and use in your own websites, Welcome Pages, emails and educational materials. The more information you can link to for your MEMBERS the better! Feel free to use as you need to in getting instructions out to your Membership.

CourtReserve Sample Welcome Page Ideas

FEEL FREE TO COPY AND PASTE INTO YOUR WELCOME PAGE

If you need an example of verbiage to announce that your organization is using CourtReserve Announcing CourtReserve to Members You can copy, edit and paste this to an email or your website.

CourtReserve Sample Welcome Page Ideas for Tennis, Pickleball - any activity!

Copy and Paste into the PORTAL SETTINGS - WELCOME PAGE

Welcome to our brand new court management system! We believe this platform will help us continue to improve our operations as well as your membership experience. We look forward to seeing you on the courts!

Reservation Policy:

  • Court availability can be checked online at any time.

  • Courts can be reserved up to one hour in advance before court time for 30 minutes, 1 hour, or 1.5-hour time slots. Members are REQUIRED to add ALL participants for each reservation and pay the guest fees (when applicable). Members can bump players ONLY if no other courts are open at that time.

  • The ball machine can be reserved online at any time for any open time slot from 8am to 9pm.

Cancellation Policy:

  • Courts/Ball Machine reservations and cancellation fees are the responsibility of the person who booked the reservation.

  • We ask that members cancel their ball machine reservation at least 2 hours in advance of their reservation time.

  • We ask that members cancel their court reservation within 15 minutes after court time to allow other members to potentially book that court. In the event of no show during prime playing hours, the person who booked the reservation will be charged a $5 fee.

  • Each member is allowed 5 cancellations during prime playing hours at no cost. After that, the member will lose the privilege to reserve courts online for the rest of the calendar year.

Prime Playing Hours:

  • Monday-Thursday: 9:30am-12:30pm & 5pm-7:30pm

  • Friday: 9:30am-12:30pm

  • Saturday: 9am-1pm

How to Reserve an Open Court Time:

1. Click Book Courts at the top of your screen.

2. Select the time section to see availability.

3. Choose the date by using the arrows (top left) or by clicking the date at the top-left portion of the page.

4. Choose by clicking the RESERVE button at that time slot.

5. Complete the reservation form, including whether you would like to reserve spots for you and each family member.

You will get an email confirmation.

CLICK HERE FOR A VIDEO on member Mobile App Training for Reservations and Events

Cancellation Policy

  • Court reservations and cancellation fees are the responsibility of the person who booked the reservation.

  • We ask that members cancel their reservation at least 2 hours in advance of their reservation time.

How to Cancel a Reservation:

1. Click MY PROFILE at the top-right portion of your screen.

2. Find the date & time of upcoming reservation you wish to cancel. Click the DETAILS button on the right.

3. Click the red CANCEL RESERVATION button in the upper left.

4. Click CANCEL RESERVATION.

Please feel free to contact our staff at any time to reserve courts, cancel reservations, or ask a question. We are here to help!

To reserve time, sign-up for clinics, and have full access to Court Reserve in an even easier format, please download the Court Reserve mobile app!

COVID-19 Precautionary Guidelines

Thank you for your understanding and cooperation with the precautionary measures listed below:

1. No guest allowed at the facility.

2. Pro Shop hours: 8am - 10pm every day.

3. Courts will be open for play (you must show up right at your reserved court time and must leave right when your time has run out).

4. Each player (if not from the same family) will be required to bring (or purchase from the pro-shop) a can of balls that only they can touch. If you need to purchase a can of balls from the pro shop please call ahead and pay - we will leave the can out on the deck for you.

5. Bring or purchase your own water - there will be no access to water at the facility (you can purchase water or Gatorade the same way you purchase balls).

6. Please be considerate of others and pick up all of your trash, balls, etc. before leaving the facility to help avoid others from touching potentially contaminated items.

7. Avoid touching benches, fences, nets, etc. We ask that all tennis bags be placed on the ground and not on benches.

8. Absolutely no congregating or mingling on the courts, in gazebos, or on the deck.

9. Doubles play will now be allowed as long as 6ft. social distancing rules are maintained.

10. Court reservations will be limited to an hour and a half.

11. Group lessons will be permitted (max of 12 players per group).

12. Pro shop will remain closed until further notice

Additional Sample Text below to consider adding:

Each member may reserve a maximum of 90 minutes per day.

Each member may have up to 2 reservations per day provided the total time does not exceed 90 minutes.

The booking window to reserve courts opens three days in advance.
Monday at 8am - all open times for Thursday become accessible
Tuesday at 8am - all open times for Friday become accessible etc...

Guests are allowed and must be listed on the reservation. As has been club policy, there is a guest fee of $10 per guest per visit. The system will generate a monthly guest report and the club will then charge member accounts the appropriate total.

There are three types of reservations that can be booked by members.

1. Social Tennis / Paddle - 4 players (members and/or guests) must be listed on a Social Reservation. This is to help protect against members reserving courts before having a confirmed game. This type of reservation is available at all times.

2. Social Pickleball - 4 players (members and/or guests) must be listed on a Social Pickleball Reservation. However, this reservation is only available during the "off-peak" hours of 12pm-6pm each day.

3. Family Tennis/Paddle/Pickle - This reservation type can be made by a single member without attaching 3 other members to the reservation. This type can be used when playing with members of your immediate family who are not listed in the system (your children). However this is also only available at the "off-peak" hours of 12-6pm each day.

During primetimes (mornings and evenings) only paddle can be reserved, and 4 members must be listed.

There are no gender restrictions of any kind on court reservations other than days/times that courts will be blocked off by admin for men's and women's clinics, matches, junior clinics and pre-scheduled club events.

Although you can only book up to 3 days in advance, you can view the Courts Schedule up to 30 days in advance to see any events that may already be planned on the courts prior to the booking window opening.

Reservations should be canceled at least 12 hours prior to the reservation. The system will be tracking the number of cancellations made by each member within the 12 hour window and consistent abusers will be addressed. It is only courteous to cancel your reservation and free up your court as early as possible if you will not be using it.

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