PREREQUISITES
To add SafeSave as your payment provider in CourtReserve you must have a SafeSave payment account
SETUP
When your SafeSave account is up and running you will receive an email from the gateway to set your password.
FIND YOUR SECURITY KEYS
Log in to SafeSave and generate your API key by going to
Options > Settings > Security Keys
When the key is created, paste the series of numbers into the Integrated Payments Settings in CourtReserve.
For questions regarding SafeSave, you can reach out directly to the SafeSave support team at support@safesavepayments.com.
INPUT YOUR SECURITY KEYS IN COURTRESERVE
Settings > Billings Settings Row > Integrated Payments
Payment Provider Dropdown: Choose SafeSave
Enter the copied Security Keys in the Api Key box
If you want Members to pay transactions via the Member Portal check the box.
If you also take ACH/eChecks (EFT) payments also check that box too.
ADDITIONAL SAFESAVE INFORMATION
SafeSave Dashboard is for looking up your fees, credits and more.
There are a whole series of videos through the below link that are also available in the help section of each gateway.
Deposits for fees that your organization has collected typically will take 2-3 business days to hit the bank account. Please note, deposits may have an extra delay due to bank holidays throughout the year. Again, For questions regarding SafeSave, you can reach out directly to the SafeSave support team at support@safesavepayments.com.
CLICK HERE TO WATCH videos on the SafeSave Dashboard including reporting.
Hardware: SafeSave and CourtReserve collaboratively function with specific devices. These devices can be directly ordered from SafeSave. For orders or additional assistance, feel free to reach out to Chris Peter via email at cpeter@safesavepayments.com, or contact the Safesave Support Team at support@safesavepayments.com. You can also contact them by phone at (800) 220-8611.
SafeSave Failed eChecks
eCheck Returns: If a player's eCheck fails and is returned, the player and admin will receive email notifications. In these cases, CourtReserve reverts the any payment and any associated fees are reset back to UNPAID.
Late Returns: Once a eCheck payment has been marked as "Settled", CourtReserve will not revert eChecks that are retuned late. If you receive a Late eCheck return, revert the Payment manually. This will mark the associated fees as UNPAID and a new payment can be taken.