You can support your fellow team members by starting cases, making recordings, and generating a history report at the start of a visit, or editing and exporting records on their behalf at the end of a visit.
Support accounts are always free - Add as many as you need!
Most clinics will create a unique support account for each team member, but others create one support account per exam room.
What are CoVet Support Accounts?
Support accounts let you start cases, make recordings, and generate reports on behalf of a teammate to ensure smooth collaboration.
How to support a team member
Note: If the person you’re inviting as a support user doesn’t have a CoVet account yet, they’ll need to sign up first and create an account.
Tip: In case the invitation was sent through email, the account should be created with the same email address the invite was sent to. If the emails don’t match, the invite won’t appear.
Once their account exists, the invite appears in the Teams section of the app. Accepting it adds the support account to your team.
For more information: Adding Users to a Team
1. Set up support accounts
Create a free support account for each team member or exam room to allow shared access and responsibility.
2. Begin cases and recordings
Use the support account to start the case record audio and generate a history report at the beginning of a visit.
3. Edit and export records
At the end of the visit you can switch to a vet account or continue in the support account to edit documentation and export records on behalf of your teammate.
Why use Support Accounts?
Keeps visits organized by assigning tasks clearly
Allows assistants or technicians to prepare the case before the vet joins
Ensures fast handover and accurate documentation
Quick tips
Support accounts are free add as many as needed for your practice
Assign one per person or per exam room, depending on your workflow
Use the history report at the start of visits to capture essential details