Reset your password as a verified user
In this section, you'll find guidance on how to reset your password as a verified user. This applies to accounts with an email address or mobile number associated with their CPL learning accounts.
To reset your password, follow the steps below:
⚠️Warning: If you've forgotten your username and have not registered an email address or mobile with us, please contact your System Administrator or Line Manager who can generate a recovery code.
Go to your console login screen.
You can also use the CPL Learning app on iPhone or Android.
Click Trouble logging in?
Enter your email address or phone number, then click Confirm.
The details you enter must be the ones you've registered your account.
Enter the recovery code from the email, then click Submit.
Update your password then sign in with new credentials.
If the account is verified, your username is your email address.
🤓 Tip: If you're a manager, you can reset an employee's password.
Reset password as a first-time user
In this section, you’ll find guidance on how to reset your password if you’re a first-time user. It covers everything from getting your initial login details to what to do if your credentials have expired, ensuring you can access your account smoothly.
Get your first-time login details
Check your email for your first-time login information.
Also, check your spam or junk folder.
If you haven't received your email, please contact your manager to request your initial, generic login details.
Login failed as a first-time user
There are cases where first-time credentials expire or are no longer available. When this happens, users often try to reset their password using the Trouble logging in? option.
You can only reset your password if your account already has an email address associated with it.
If no email address is registered on the account, you won’t receive a recovery code.
What to do next
If you’re unable to reset your password because no email is linked to your account, here's what you can do:
Reach out to your manager and ask them to generate a recovery code for you.
Once your manager generates the recovery code, you can use it to reset your password.
After password reset, your username becomes your email address.
Log in again with your email and the newly reset password.