You can deactivate users using any of the methods below. The method you use depends on what access you have.
To check what permissions you have, click your initials in the top right corner of your CPL Learning account.
Important: If you use Payroll, Fourth, or an import system, you'll need to remove the user's account from that before you manually remove it from the system, otherwise the automatic import will reinstate them.
Method | Admin Tool access needed? | Best for |
Yes | Removing one user at a time | |
Admin tool – Bulk Action | Yes | Removing multiple users at once |
Manage team members | No | Removing users from the console |
Create User Form / Registration Page | No | Removing users without Admin tool access |
📌Note: Once you've removed them, it can take up to four hours for them to come off the reporting.
Admin tool
To remove an employee via the admin tool, follow the steps below:
Log in to the Admin tool.
Use the same login details from your console.
Click Employees.
Search for and select the employee.
Clear the Active box.
Click Save.
Remove or deactivate users using bulk action
To deactivate users in bulk, follow the steps below or watch our video guide:
Open the Admin tool, then click Bulk Actions.
Click New Action then click User Groups.
Alternatively, you can add individual users' names in the search bar.
Select the relevant user group then click Next Step.
Click User then click Next Step.
Click Deactivate then click Summary.
Click Run bulk action.
Manage team members
To deactivate a user through Manage team members, follow the steps:
Login into the console.
Click your initials on the top right corner.
Click Manage team members.
Click the status Active to make it inactive.
Click toggle next to got a recovery code section.
The status will show No user available.
Create User Form
To remove an employee via the Create User Form or registration page, follow the steps below:
Log in to create user form or registration page.
Use the same login details from your console.
Click User List.
Search for the employee to remove.
Clear the Active box.
Click Save.