Learning Journeys is the upgraded replacement for Learning Pathways. This module allows hospitality operators to seamlessly create and deliver structured learning programs tailored to their business. Content unlocks based on factors like job role and tenure, ensuring the right training reaches the right people at the right time. For more details, watch the video below.
Access learning journeys
Note: Admins and administrators have access to learning journeys. If you don't have the relevant permission configured, address this to your Head Office or contact your system administrator.
To access your learning journeys, follow the steps below.
Log into the console then click your initials.
Click Manage Platform then click Build Learning Journeys.
Create a learning journey
To create a learning journey, follow the steps below.
Click Create New, then enter a title.
Click Create Journey, then click Add Section.
Enter a name for the section, then under Appearance, choose the layout.
Repeat this for all sections you need to add.
To customise the journey settings, turn on the relevant toggles.
Click Save.
Edit a section within your learning journey
To edit a section within your learning journey follow the steps:
Note: You can edit each item within a section.
Login to console, then click your initials on the top right corner.
Click Manage Platform, then select Build Learning Journeys.
Click the pencil icon next to the section title.
Click Add resource.
Add item
Select various products from the drop-down menu, for this example select courses.
Enter the course name, then click the Find button.
Click the plus icon to select your item, then click Save.
Add section
If you want to create a section inside an existing section.
This allows you to create a subsection inside the current one.
Navigate to the appearance section
Add image
Click Add image to upload a photo from your library, then click Done.
Once uploaded you also have the option to remove or change the image.
Add banner
Click Add banner image: A banner image is a large, visual image that appears at the top of a section. It helps highlight key information or set the visual tone for the content below it.
Progress bar: You can enable progress tracking for each section by switching on the toggle.
Navigate to additional section to unlock condition by:
Completion: Users must complete a section or resource before moving on to this resource.
Click Select section or resource, then click the plus icon to select your item.
After selecting the first resource, you can select the next resource or choose multiple items to lock them in sequence.
Click Save.
Date: Access to the resource will become available upon reaching the specified date.
Select the date from the calendar.
Click Save.
Click Publish.
Manage allocation on a learning journey
To assign a learning journey follow the steps below:
Login to the console.
Click the circle with your initials.
Click Manage Platform, then select Build Learning Journeys.
Select the pathway, then click the 3 dots at the end of the item.
Click Who can see this?
Please ensure the journey is published before accessing who can see this.
Click New Allocation and select your allocation type:
Automated allocation
Select this option to allocate the journey to a predefined group of users. Users falling into the user group will automatically get access to the journey.
Select the user group you wish to assign.
Switch Include all items toggle on, with this option, you can allocate all items, including those not currently assigned, which may become accessible later.
One-off allocation
Select this option for a one-off allocation when you need to give specific individuals access to the Journey.
Click on User group or Individual users to assign you a learning journey.
Click Allocate to users.
Click View Allocation rule to see the user group that will automatically get access to the journey.
You have the ability the remove user groups in this window or click New Allocation to create new rules.
Troubleshoot allocation for learning journeys
Ensure the user group is correctly set up with the appropriate rules and filters.
Verify that the correct users are included in the user group.
If issues arise, check that the Include all items toggle is enabled for automated allocation.
Double-check the rules for exclusion to prevent unintended users from being allocated.
Check allocation type: If the journey is set to one-off allocations, users will only see courses they’ve been specifically assigned.
Use Rebuild Journey: If courses that should be visible are missing, try the Rebuild Journey option to reset the journey and re-fetch allocations.
Ensure journey is published: Allocation settings are only accessible for published journeys.
Enable all Items toggle: Make sure this is switched on if you want users to access future items as they become available.
Refresh options in a learning journey
The refresh feature allows you to update and synchronise the information shown in a learning journey. This can help if courses are missing, progress looks out of date, or item statuses need to be corrected.
The refresh feature makes sure that the information in a learning journey is up to date. It can be used if:
A course that should be visible is missing.
Progress on the learning journey is not updating.
Items are showing the wrong status.
Refresh Types Explained
Quick Refresh:
Updates the current journey session to make sure progress values are up to date.
It is faster and typically used for minor updates, such as reflecting newly completed courses or compliance changes.
Use this if you just want to check that completions or unlocked items are displaying correctly.
Rebuild Journey:
Resets the journey as if it had not been opened before.
Re-triggers the journey build and retrieves statuses for all allocated items.
This is useful when significant changes have been made to the user's assigned training or compliance requirements, ensuring the learning journey reflects the most accurate and comprehensive data.
Overall Status Refresh:
This refreshes the overall status of the learning journey, providing an updated summary of the user's progress and compliance.
Runs a full refresh across the platform to make sure all product statuses and progress records are correct everywhere, not just in the current journey.
Refresh option is not available
While a refresh is running, the refresh options will be temporarily unavailable until the process is complete.
After running an Overall Status Refresh, the Rebuild Journey option can't be used again until 24 hours have passed.
Quick Refresh can still be used at any time, as it only updates local data.