Our 10-Day Money-Back Guarantee
If your product is eligible and you're not satisfied, return it within 10 days of delivery for a full refund.
Exceptions
Service/Subscription Renewals and Repeat Purchases
The guarantee applies only to the first purchase of a subscription/service. Renewals, subscription payments, and repeat purchases of the same program or service are not eligible for a refund.
If you received the wrong product, or you're having a technical problem, contact Customer Service — we'll make it right.
How to Request a Refund
Contact Customer Service within the applicable refund period (10 days for most products):
Online Chat
Email: support@costbook.com
Phone: 1-800-829-8123
We'll give you return instructions and get your refund started right away.
A few things to know about returns:
Physical books must be returned in good condition, and you cover return shipping.
Original shipping, duties, taxes, and customs fees aren't refundable.
Refunds go to your original payment method for the amount you actually paid (including any sale price) and usually appear within 5–10 business days.
Craftsman Book Company may decline a refund if this policy is abused or used fraudulently.
Since 1952, Craftsman Book Company has proudly stood behind the quality of its products and its commitment to customer satisfaction.