We recently made security updates. Your browser may still hold old saved data that doesn't work with them. Clearing the cache removes that data.
Start by making sure your browser is up to date. Then clear your cache using the steps for your browser. When you finish, close and reopen your browser, then sign in again.
Update your browser
An out-of-date browser can cause sign-in errors. Update it first.
Google Chrome: Open the three-dot menu, then choose Help > About Google Chrome. Chrome checks for updates. Select Relaunch if it asks.
Microsoft Edge: Open the three-dot menu, then choose Help and feedback > About Microsoft Edge. Select Restart if it asks.
Mozilla Firefox: Open the menu, then choose Help > About Firefox. Select Restart to update if it asks.
Safari on Mac: Open the Apple menu, then choose System Settings > General > Software Update.
Once your browser is up to date, clear your cache using the steps below.
Google Chrome
Press Ctrl + Shift + Delete on Windows, or Command + Shift + Delete on Mac. You can also open the three-dot menu and choose Delete browsing data.
Set Time range to All time.
Check Cached images and files.
Select Delete data.
Microsoft Edge
Press Ctrl + Shift + Delete on Windows, or Command + Shift + Delete on Mac. You can also open the three-dot menu, then choose Settings > Privacy, search, and services > Delete browsing data.
Set Time range to All time.
Check Cached images and files.
Select Delete now.
Mozilla Firefox
Press Ctrl + Shift + Delete on Windows, or Command + Shift + Delete on Mac. You can also open the menu, then choose Settings > Privacy & Security.
Set the time range to Everything.
Check Cached web content.
Select Clear.
Safari on Mac
Click Safari in the menu bar, then select Settings (or Preferences).
Click the Privacy tab.
Click Manage Website Data.
Click Remove All or select specific sites and click Remove
Still seeing the error?
Try again after you close and reopen your browser. If that doesn't work, try signing in with a different browser. If the error continues, contact our support team and tell us which browser you use.