If you see a “reCAPTCHA too low” message when signing in, Google’s security system may be blocking the login attempt. This can happen after several failed sign-in attempts or when you are using a VPN.
Try these steps
Sign in to a Google service
If possible, sign in to a Google account in the same browser, such as Gmail or YouTube. This can help Google recognize that you are a real user.Turn off your VPN if you are using one
VPN traffic can sometimes trigger Google’s bot-detection systems. If you are connected to a VPN, disconnect it and try signing in again. The current article notes VPN use as one cause of this error.Clear your browser cache and cookies
Old or corrupted browser data can interfere with reCAPTCHA checks. Clear your cache and cookies, then return to the sign-in page and try again.
How to clear browser cache or cookies
The steps are different for each browser. If you are not sure how to do this, try searching online for: how to clear cache and cookies in [your browser name]
Example searches:
how to clear cache and cookies in Chrome
how to clear cache and cookies in Safari
how to clear cache and cookies in Firefox
If you still cannot sign in
Contact our support team through chat and let us know you are seeing the “reCAPTCHA too low” error. We’ll help you troubleshoot the issue.