What is the Creator Hub and why it matters
Your Creator Hub is your personal dashboard for managing partnerships with brands. It's designed to give you complete transparency into your performance and earnings, so you always know exactly how your content is driving results.
Why your Hub is valuable:
Real-time earnings tracking - See your commissions and when you'll get paid
Performance insights - Track which posts and products perform best
Direct brand communication - Get important updates and opportunities
Easy access to tools - Generate tracking links and manage your storefront
Program transparency - Understand exactly how you earn and what's required
How to access and log in
Getting to your Hub:
Check your email for a login link from the brand
Click the link or go directly to your Hub URL
Enter your email address (the same one used for your partnership)
Check your email for a one-time code
Enter the code to access your Hub
Multi-brand partnerships:
If you work with multiple brands, you'll see a program selector
Switch between different partnerships using the dropdown menu
Each Hub view shows data specific to that brand relationship
Login issues?
Make sure you're using the exact email address from your partnership
Check spam/junk folders for the login code
Contact the brand's support team if you can't access your account
Overview of main features and metrics
Your Dashboard Sections
Profile & Social Accounts
Your profile information and connected Instagram/TikTok accounts
Update your bio and profile image
Manage connected social media usernames
Brand Announcements
Important updates from your brand partner appear at the top
Look for pinned announcements - these contain critical information
Click links in announcements for promotional campaigns and resources
Your Earnings Understanding your earnings is simple with three main categories:
Sales Awaiting Approval
Orders that need brand approval before becoming payable
Typical wait time is 14-30 days for verification but confirm the exact timeframe with your brand partner
Next Payout (approved and ready)
Commissions cleared for payment in the next monthly cycle
Shows both commission amount and total revenue generated
All-Time Performance
Total sales you've driven across all time
Total commissions earned throughout your partnership
Your Content Performance
Recent posts with approval status (approved, pending, or needs revision)
Content approval statistics showing your success rate
Tips for improving approval rates if needed
Rewards & Recognition
Available rewards based on your performance tier
Track progress toward earning tier upgrades and special rewards
Redeem earned rewards directly through the Hub
Commission Information
Your current commission tier and rates
Requirements for advancing to higher tiers
Clear breakdown of how you earn on different products
Understanding Your Metrics
Commission Statuses:
Awaiting Approval: New sales in the verification window
Approved: Sales cleared and included in your next payout
Paid: Previously completed payouts
Content States:
Approved: Your content meets guidelines and is featured
Pending: Under review (usually 24-48 hours)
Needs Revision: Content requires changes before approval
Performance Indicators:
Conversion Rate: How well your content drives sales
Engagement: Likes, comments, and shares on approved content
Attribution: Orders traced back to your promotional efforts
How to update or troubleshoot your Hub
Common Tasks
Updating Your Profile:
Click on your profile section to edit bio and profile image
Connect or update Instagram and TikTok usernames
Changes sync across all your promotional materials
Generating Tracking Links:
Use the "Shop the Site" feature to browse products
Create custom tracking links for specific products
Add products directly to your storefront collections
Troubleshooting Tips
Missing Sales or Commissions:
Allow 24-48 hours for order data to appear in your Hub
Verify customers used your tracking links or discount codes
Check that purchased products are commission-eligible
Contact brand support if you believe sales are missing
Content Not Showing:
Confirm you've connected the correct social media accounts
Verify posts include required brand mentions and hashtags
Check that content meets the brand's guidelines
Allow time for the platform to detect and process new posts
Login or Access Issues:
Use the exact email address from your partnership agreement
Clear browser cache and cookies if experiencing loading issues
Try accessing from a different browser or device
Request a new login link from the brand team
Payment Questions:
Payouts occur monthly for approved commissions
Check your earnings section for next payout date
Verify your payment information is current with the brand
Review the FAQ section for specific payout policies
FAQ
Q: When do I get paid? A: Payments are made monthly for all approved commissions. Check your earnings section for the specific date of your next payout.
Q: Why are my recent sales still "awaiting approval"? A: All sales go through a verification period to ensure accuracy and prevent fraud. This is standard across affiliate marketing programs.
Q: Can I track clicks on my links? A: Yes, your Hub shows attributed sales data. While individual click data isn't displayed, you can see which promotional efforts result in actual purchases.
Q: What if I work with multiple brands? A: Use the program selector to switch between different brand partnerships. Each Hub view is customized for that specific relationship.
Q: How do I advance to higher commission tiers? A: Check the Commission Information section for your current tier requirements. Typically, advancement is based on sales volume or content performance over time.
Q: What should I do if my content gets rejected? A: Review the brand's content guidelines, make necessary adjustments, and resubmit. The Recent Posts section often includes feedback on why content was rejected.
Q: Can I download my performance data? A: While direct export isn't available in the Hub, you can use the date filters and screenshots for record-keeping. Contact brand support for detailed reports if needed.
Your Creator Hub is designed to be your central resource for partnership success. For specific questions about your program terms, commission rates, or technical issues, use the FAQ banner link or contact your brand partner's support team directly.