What is the Creator Hub and why it matters
Your Creator Hub is your personal dashboard for managing partnerships with brands. It's designed to give you complete transparency into your performance and earnings, so you always know exactly how your content is driving results.
Why your Hub is valuable:
Real-time earnings tracking - See your commissions and when you'll get paid
Performance insights - Track which posts and products perform best
Direct brand communication - Get important updates and opportunities
Easy access to tools - Generate tracking links and manage your storefront
Program transparency - Understand exactly how you earn and what's required
How to access and log in
Getting to your Hub:
Check your email for a login link from the brand
Click the link or go directly to your Hub URL
Enter your email address (the same one used for your partnership)
Check your email for a one-time code
Enter the code to access your Hub
Multi-brand partnerships:
If you work with multiple brands, you'll see a program selector
Switch between different partnerships using the dropdown menu
Each Hub view shows data specific to that brand relationship
Login issues?
Make sure you're using the exact email address from your partnership
Check spam/junk folders for the login code
Contact the brand's support team if you can't access your account
Overview of main features and metrics
Your Dashboard Sections
Profile & Social Accounts
Your profile section displays:
Connected social media accounts (Instagram, TikTok)
Your program participation status
Brand Announcements
The brand uses announcements to communicate directly with you about time-sensitive opportunities and program updates. At the top of your dashboard, you'll see the latest announcement from the brand. This is where you'll find important updates about:
Upcoming promotions or sales events
Changes to program rules or commission rates
New products or features
Deadlines and important dates
Check this section regularly to stay informed about opportunities to maximize your earnings.
Link Builder
Every product you promote deserves proper tracking so you get credit for the sales you drive. Your affiliate link builder lets you turn any product page from the brand's website into a trackable link that earns you commission. The Link Builder makes it simple to create professional tracking links in seconds, giving you the freedom to promote any product or page that resonates with your audience.
How to Create an Affiliate Link:
Go to the brand's website and find the product or page you want to promote
Copy the URL of the page
Paste the URL into the link builder in your Creator Hub
Click "CREATE"
Copy your unique tracking link and share it with your audience
Your tracking link ensures you get credit for any sales that come from your promotion.
For Creators with Storefront Access:
Your link builder now prominently displays a "Share Your Storefront Links" section where you can:
Select Your Link Type: Choose from a dropdown menu:
My Storefront: Your main personalized shopping page
Shop My Posts: A feed of products from your social media content
Your Collections: Any custom collections you've created
Quick Copy: Click the copy button next to your selected link, and it's instantly ready to share
Mobile Sharing: On mobile devices, the share button opens your device's native share menu, making it easy to send links directly to social media, messaging apps, or anywhere else
For Creators without Storefronts:
Even if you don't have storefront access, you'll see your personal tracking link prominently displayed and ready to copy. This is your unique affiliate link that works for any purchase on the brand's website.
Your Earnings
Understanding your earnings is simple with three main categories:
Sales Awaiting Approval
Orders that need brand approval before becoming payable
Typical wait time is 14-30 days for verification but confirm the exact timeframe with your brand partner
Approved & Awaiting Payout (approved and ready)
Commissions cleared for payment in an upcoming payment cycle
Shows both commission amount and total revenue generated
All Time Earnings
Total sales you've driven across all time
Total commissions earned throughout your partnership
Your Commission Details
Your current commission tier and rates
Requirements for advancing to higher tiers
Clear breakdown of how you earn on different products
Your Sales History
Your Sales History shows a history of orders that were attributed to you. This detailed view helps you:
Confirm specific orders were credited to you correctly
Review your performance over specific time periods
See which products sold best during different timeframes
Compare your current performance to past periods
How to Use Sales History:
View All Orders: By default, you'll see your most recent orders
Filter by Date Range: Use the date picker to view sales from specific periods
Check Order Details: Each order shows:
Order date
Order number (from the brand's platform)
Total revenue amount
Your commission earned
Order status (Awaiting Approval, Approved, or Paid)
Products purchased (if enabled by the brand)
Understanding Order Statuses:
Awaiting Approval: Order is being reviewed (typically 30 days)
Approved: Order has been confirmed and commission will be paid in the next payout cycle
Paid: Commission has been paid to you
Orders that are cancelled or fully refunded will not appear in your list
Your Content Performance
Recent posts with approval status (approved, pending, or needs revision)
Content approval statistics showing your success rate
Tips for improving approval rates if needed
Rewards & Recognition
Available rewards based on your performance tier
Track progress toward earning tier upgrades and special rewards
Redeem earned rewards directly through the Hub
Understanding Your Metrics
Commission Statuses:
Awaiting Approval: New sales in the verification window
Approved: Sales cleared approval and included in an upcoming payout
Paid: Previously completed payouts
Content States:
Approved: Your content meets guidelines and is featured
Pending: Under review (usually 24-48 hours)
Needs Revision: Content requires changes before approval
Performance Indicators:
Conversion Rate: How well your content drives sales
Engagement: Likes, comments, and shares on approved content
Attribution: Orders traced back to your promotional efforts
How to update or troubleshoot your Hub
Troubleshooting Tips
Missing Sales or Commissions:
Allow 24-48 hours for order data to appear in your Hub
Verify customers used your tracking links or discount codes
Check that purchased products are commission-eligible
Contact brand support if you believe sales are missing
Content Not Showing:
Confirm you've connected the correct social media accounts
Verify posts include required brand mentions and hashtags
Check that content meets the brand's guidelines
Allow time for the platform to detect and process new posts
Login or Access Issues:
Use the exact email address from your partnership agreement
Clear browser cache and cookies if experiencing loading issues
Try accessing from a different browser or device
Request a new login link from the brand team
Payment Questions:
Payouts occur monthly for approved commissions
Check your earnings section for next payout date
Verify your payment information is current with the brand
Review the FAQ section for specific payout policies
FAQ
Q: When do I get paid? A: Payments are made monthly for all approved commissions. Check your earnings section for the specific date of your next payout.
Q: Why are my recent sales still "awaiting approval"? A: All sales go through a verification period to ensure accuracy and prevent fraud. This is standard across affiliate marketing programs.
Q: Can I track clicks on my links? A: Yes, your Hub shows attributed sales data. While individual click data isn't displayed, you can see which promotional efforts result in actual purchases.
Q: What if I work with multiple brands? A: Use the program selector to switch between different brand partnerships. Each Hub view is customized for that specific relationship.
Q: How do I advance to higher commission tiers? A: Check the Commission Information section for your current tier requirements. Typically, advancement is based on sales volume or content performance over time.
Q: What should I do if my content gets rejected? A: Review the brand's content guidelines, make necessary adjustments, and resubmit. The Recent Posts section often includes feedback on why content was rejected.
Q: Can I download my performance data? A: While direct export isn't available in the Hub, you can use the date filters and screenshots for record-keeping. Contact brand support for detailed reports if needed.
Your Creator Hub is designed to be your central resource for partnership success. For specific questions about your program terms, commission rates, or technical issues, use the FAQ banner link or contact your brand partner's support team directly.