If your query relates to your credit history or information held by a Credit Reference Agency, you may wish to request a copy of your statutory credit report which is free of charge.
Your statutory report allows you to review the information held about you by the Credit Reference Agency.
If you believe there's an issue with how your rent has been reported after reviewing your statutory credit report please contact our support team first on help@creditladder.co.uk so we can investigate.
If the issue relates to other information on your credit file, you'll need to contact the relevant Credit Reference Agency directly.
Experian - https://www.experian.co.uk/contact-us/
Equifax - https://www.equifax.co.uk/contact-us