Permanently deleting Contact data in CreditorWatch Collect
In CreditorWatch Collect, personal data is recorded for each Contact. Personal data can include name, email address, phone numbers and any other information recorded in the notes for each contact.
Deleting a Contact in your accounting software will automatically delete the Contact in CreditorWatch Collect when you next synchronise your accounting data with CreditorWatch Collect. However, this doesn't completely remove their personal data. There can be traces of this data on their associated Notes, in the activity logs, in caches, and on CreditorWatch Collect's servers and backups for a period of time.
CreditorWatch Collect can help you to comply with any requests that you receive from your customers to thoroughly delete their personal data from CreditorWatch Collect.
What happens when Contact data is deleted?
At your request, your customer’s Contact data will be permanently deleted from your CreditorWatch Collect Account, and from CreditorWatch Collect's servers and backups.
How to action a Contact data deletion
Submit an in-app request with the following:
The full URL of the Contact to be deleted, copied from your browser address bar, e.g. https://beta.debtordaddy.com/o/1234/contacts/1234567
Ensure you are the CreditorWatch Collect Account Owner.
What happens next?
Before actioning any data deletion, we will reply back via email to confirm.
After the deletion has been set in motion, there is NO UNDO. It will take up to 30 days for the data to be permanently deleted.
Some background about why you might need to permanently delete your customer’s personal data
“The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay” – GDPR Article 17: Right to erasure (‘right to be forgotten’)
With regards to CreditorWatch Collect and your customers, you are the data controller, while CreditorWatch Collect is the data processor.