These assessments should be a smooth experience without lag (such as slow or ‘glitchy’ movements) or unresponsiveness (having to click things multiple times for an action to occur).
Lag and lack of responsiveness can happen on much older machines that have dated hardware, or on a machine that has internet connection issues, not enough physical memory or is running too many programs/processes.
If you’ve ensured that your device meets the system and browser requirements and you are still experiencing issues, we suggest trying the following:
Open the task manager and check if CPU or Memory use is higher than normal. See if there are any programs or background processes using a lot of processing power or memory and close if not necessary
Check your browser version is up to date by checking in browser settings, or by using the following site: https://www.whatismybrowser.com/ (Please go through with the update if available)
Ensure there are no file transfers (downloading/uploading) occurring
Pause/close any video streams (Youtube, Netflix, etc)
Have as few windows and tabs open as possible
Use physical (ethernet) connection if possible
Update/Restart computer
Update/Restart router
Move locations for better reception for Hotspot/stronger network
Switch browser (to streamline your experience, our preferred browsers are Chrome, Firefox and Safari, however we do also support Microsoft Edge)
If issues persist, please try accessing the assessment via a different device or connection (for example, mobile hotspot).