Deductions are applied to reflect the changes in race conditions when a runner/runners are removed from a race. Deductions apply only to Fixed Odds bets, win and place, on bets struck prior to a selection being removed from the market.
The deductions can be found via the Racing > Schedule of Deductions available via https://crossbet.com.au/help/terms-and-conditions
For example
A $100 bet is placed at odds of $5.
One of the horses in the race is scratched at odds of $10.
According to the Racing Schedule of Deductions the deduction is 6%.
The new price of your selection is $5.00 * (1-.06) = $4.70
Another way of calculating the deductions:
$100 win bet x odds of $5 = $500 return
$500 return * 6% deduction = $30 deducted
$500 - $30 = $470 actual return
If you believe you've been incorrectly paid on a bet as a result of a deduction, please reach out to our Customer Service team via customerservice@crossbet.com.au.