We believe gambling should be an enjoyable activity for all our valued customers. We recognize Problem Gambling may have a negative impact on our community if we ignore our responsibilities and duty of care. Our focus is to ensure your gambling is conducted in a safe environment, whilst providing an enjoyable and entertaining experience.
We have multiple tools available to assist in maintaining control over gambling habits. These include:
Deposit and Loss Limits
Short and Long Term Breaks
Account Deactivation
Self-Exclusion Options
Additionally, we at CrossBet actively monitor customer accounts to assist in the identification of potential Problem Gambling issues. We offer support and guidance to help all customers enjoy and stay in control of their gambling.
What is the definition of “Problem Gambling”?
Problem gambling is any gambling behaviour that disrupts your life. If you’re preoccupied with gambling, spending more and more time and money on it, chasing losses, or gambling despite serious consequences in your life, you have a gambling problem.
What is “Responsible Gambling?”
For individuals, gambling responsibly is when you:
Are in control of the amount of time and money spent
View gambling as a form of entertainment, not as an income stream
Gamble with money within your budget
Accept and understand the odds
Understand your chances of winning
Don’t chase losses and/or try to “win back” losses
CrossBet acknowledges its responsibilities and understands it plays a crucial part in adhering to Responsible Gambling practices. We offer the following:
Deposit Limits: Set a limit for the amount of money you are able to deposit daily, weekly or monthly.
Loss Limits: Setting a loss limit means you will not be able to lose an amount greater than this on a daily, weekly or monthly basis.
Take A Break: Take a short (1-45 days) or long break (6-12 months) from betting without closing your account.
Self Exclusion: Self-Exclusion is available if you wish to permanently close your CrossBet account. This cannot be undone.
Need more help?
There are plenty of resources, services and support available Australia wide 24-7. If you believe you have a problem controlling your gambling - or feel like you may benefit from support or assistance – here are a handful of resources available.
Gambling Help Online:
24-Hour gambling helpline
Phone: 1800 858 858
www.gamblinghelponline.org.au
Gamblers Anonymous Australia
Receive help and support through meetings Australia wide.
https://gaaustralia.org.au/
NTRC Bookmaker Self-Exclusion
Exclude from multiple bookmakers
https://nt.gov.au/industry/gambling/gambling/self-exclusion-from-a-sports-bookmaker-or-betting-exchange-operator
LifeLine
Providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.
Phone: 13 11 14
https://www.lifeline.org.au/
If you no longer feel on top of your gambling, or gambling is no longer fun or enjoyable, walk away. Don’t chase losses. Seek help from a listed service, reach out to family, friends, or a member of the CrossBet Customer Service team via customerservice@crossbet.com.