How do I upload my ID for verification?

What documents should you upload in the financial section?

Updated over a week ago

Before you go live you are required to verify your identity as the project owner and enter the financial details of where you want the money pledged from the crowd to go.

Bank Account

You must provide details of a UK bank account registered to a UK mainland address to set your project live on the site. If you do not have a UK bank account or if your bank account is based in a British Crown Dependency (Jersey, Guernsey or Isle of Man) or a British Overseas Territory such as the British Virgin Islands, you will not be able to Crowdfund with us at the moment.

You can use a traditional bank account with a financial institution (e.g. checking) or other types of accounts (e.g. savings) or a virtual bank account (e.g. N26, Revolut, Wise, etc.). You cannot use accounts which need reference numbers or specialist accounts.

What details do I need to provide?

The documentation you need to upload will depend on your entity type. Once you have uploaded your documentation, it usually takes a few minutes to a couple of hours to verify but on occasions it can take up to 2 working days to verify so please be patient. When entering your details in the financial section please ensure they match any documents you are uploading.

Please watch our video guidance or go to the relevant section below for further details on documentation

Here is a link to our interactive video guide to help you.

ENTITY TYPE

Individual / Sole Trader

Select this option if you are an individual, sole trader or if you are from an organisation that doesn't have a charity registration or Companies House number. Sports clubs, unregistered groups and associations, parish councils and any entity that is not registered will need to select this option.

You will need to enter your name, date of birth, home address and personal/organisations bank details. You may also be required to upload a government issued ID like a passport or driving licence and proof of your home address.

N.B. Our payment provider does not differentiate anything other than registered charities or businesses when creating a connected account so, therefore, in our financials section if your type of organisation does not have a registration number we advise that you select individual and enter your personal details as a representative of the organisation.

It does not matter that you are not the named bank account holder. The bank account is verified separately and you can still enter the organisation's account details in this section. Think of it as 2 separate verification processes.

  1. You personally as the project owner

  2. The bank account name, account number, and sort code

Charity

Choose this option if you are a registered charity. You will also be required to supply the same personal information (name and home address of a trustee) as you would if you were an individual as well as entering the charity name, registration number and the charity bank details.

Registered organisation

Click this option if you are a registered organisation with a registration number. You will be required to supply the same personal information (name and home address of a legal representative/person responsible for the crowdfund) as you would if you were an individual as well as entering the organisation name, registration number and the organisation bank details.

Registered Business

You should only select this option if your business is registered with Companies House. You will need to enter your business details and the personal information of anyone that has a 25% share/voting rights or more in the business. This may include uploading proof of home address and government issued ID for each shareholder.

You will need to supply your registration documents showing:

Business Name

Business Address

Companies House Registration Number

You will be able to download this information from the Companies House website: https://beta.companieshouse.gov.uk/. You can only upload one business document on to the financial section so you may need to merge the documents from Companies House before uploading to the financial section.

Documentation Requirements

Here is the detailed information about what documents are acceptable and the requirements.

IMPORTANT: The documents you upload must exactly match the details you enter in the financial section (no nicknames or abbreviations - If your legal name as shown on your ID is Robert, don't enter Rob as your first name)

Proof of Identity accepted documents:

  • Passport

  • Drivers license

  • Government issued Identity card

Proof of Identity document requirements:

  • Documents must be uploaded in full colour (i.e. no black-and-white scans)

  • Make sure that all corners and edges of the document are visible (both top and bottom page of the personal information section on a passport must be included)

  • Documents must be clear and large enough to read

  • Photocopies of identity documents are not acceptable

  • Documents must be valid and not expired

  • Name must match the information you have entered exactly (ie. if your legal name is Robert, don't just enter Rob as your first name)

  • Documents can be uploaded in .png or .jpg format (photos and colour scans acceptable)

  • Passport: Both pages showing your photo and personal details should be visible - Check it is signed and in date.

  • Driving Licence: Both front and back of a driver’s license. For UK driving licences only the front should be required

  • Identity Card: Both front and back of the identity card.

Proof of Home Address accepted documents:

  • Utility bill - this has to be a well known utility provider like Scottish Power, EDF Energy, British Gas, South West Water, etc

  • Bank statement or letter from a financial institution

  • Letter issued from a government institution

  • Drivers license (if this has not already been used as Proof of Identity)

  • Identity card (if this has not already been used as Proof of Identity)

Proof of Home Address document requirements:

  • At least one full page of the document where the full name and address of the individual are clearly stated and legible.

  • Documents must be clear and large enough to read

  • Documents must be dated within the past six months

  • Documents can be uploaded in .png, .jpg, or .pdf format

Proof of business registration and address accepted documentation:

  • Companies House Documents (ensure this includes the address currently registered with Companies House)

  • VAT Registration

  • HM Revenue and Customs: VAT Certificate

  • HM Revenue and Customs: Account Statement

  • Charity Commission Document

  • OSCR Scottish Charity Regulator

Proof of business registration and address document requirements:

  • Documents must be clear and large enough to read

  • Documents must be valid and representative of up-to-date registration

  • The document must show full business name, business address, and either VAT number OR Companies House registration number of the incorporated entity are clearly stated and legible. If this information is spread across multiple pages of your document, please upload one PDF containing all the relevant pages

  • Documents can be uploaded in .pdf format

The business registration number and address you enter in the financials section must match the details on Companies House. You can use their search function to find your documents here.

What documents can't you accept?

We cannot accept the following documents

  • Tenancy agreement/lease

  • Utility company attestation letter

  • Private insurance bill

  • Telephone/mobile bill

How long will it take to be verified?

Whilst you account is being reviewed it will show as pending in the financials section. You will receive an email once the documents have been reviewed. Reviews can take our payment provider up to 48 hours to complete and you cannot go live until your account has been verified.

Please note: Businesses based in a British Crown Dependency (Jersey, Guernsey or Isle of Man) or a British Overseas Territory such as the British Virgin Islands are not

Passport example:

Driver's licence example:


If you are having issues going live and you account is showing as unverified please see our troubleshooting guide

If you have been asked to set up a Crowdfunder Wallet in order to receive extra funding, please see his guide.. 

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