Congratulations, one of our match funding partners has agreed to pledge extra funds on your project! Here's what you need to do next to ensure your project receives the additional money.

HOW DOES CROWDFUNDER TRANSFER THE EXTRA FUNDS PLEDGED?

We transfer funds from partner pledges a little differently to how we transfer the money you raise from the crowd. All extra funds are processed via our payments partner MangoPay, which has additional due diligence checks in place. This means you'll be invited to set up what's known as an extra funding wallet in your project dashboard. Don't worry, we'll guide you every step of the way.

WHAT CRITERIA MUST BE MET TO SECURE THE EXTRA FUNDS?

Unless you have been told otherwise, you will still need to hit your overall funding target to receive the funds. There may also be other criteria specific to the fund that you must fulfil. We recommend double checking the eligibility criteria for your chosen fund to make sure you're on track to receive the partner pledge.

Most funding partner pledge conditions will require you to have a minimum number of unique supporters before the pledge will show on your page. A unique supporter is a single pledge made using a name, email address and payment card. Pledges that share the same card will only be counted once. For example, if both a primary and additional cardholder make a pledge, they will be counted as a unique supporter.

HOW DO YOU SET UP AN EXTRA FUNDING WALLET?

We've created the following guides to help you set up your wallet:

For businesses and any charity or organisation with a Companies House registration:

How to set up your wallet as a business registered with Companies House.

For charities and organisations or groups without Companies House registration:

How to set up your wallet as a registered charity or organisation.

For sole traders:

How to set up your wallet as a sole trader.

HOW LONG WILL IT TAKE FOR YOUR DOCUMENTS TO BE VERIFIED?

It can take up to 3 working days for your documents to be verified by our third party payment provider.

WHEN WILL THE EXTRA FUNDS BE TRANSFERRED TO YOUR ACCOUNT?

After your project has successfully closed and your extra funding wallet has been verified, it can take up to 20 working days for the money to be transferred. 

WHAT SHOULD I KNOW BEFORE I SET UP MY WALLET?

Please make sure that you have selected the correct entity type and have all the relevant documents necessary to complete your wallet setup. We recommend reading the relevant guide (as listed above) before you start.

Please also make sure that all documents you intend to upload are good quality and legible. When uploading ID, double check that all the corners and edges of the document are visible. If not, it will be rejected. The details on this ID must exactly match the details you've entered in your wallet. Do not abbreviate names.

When it comes to your legal representative (whose ID you'll need to upload), we'll need proof that they are who you say they are! You'll therefore need to add a document that names them, such as a list of members or minutes from an AGM.

If you are setting up your wallet as a business, you can search for and download the necessary documents from Companies House.

If you are setting up your wallet as a charity, you can search for and download the necessary information from the Charities Commission.

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