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How can I contact a project owner?

What do I do if I have questions about a project or haven't received my reward?

Updated yesterday

You can send a message to the owner of a project directly from the project page.

To do so, click on the 'Contact project' button located at the bottom of the page with the project owner's details, as shown below:

If you are not already signed into your Crowdfunder account, you will need to do so before contacting the project owner. If you don't yet have a Crowdfunder account, you'll need to create one in order to contact the project owner.

Once you have signed in you will be able to enter your name, choose a subject to sum up your query, and type out your message. When you have clicked 'Send message', your query will be sent directly to the project owner via email.
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Examples of appropriate inquiries include:

  • Asking about the status of your pledge or donation

  • Asking for an update on the project's progress

  • Asking for an update on any rewards or deliverables promised by the project

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