If you’ve made a pledge or donation but haven’t received a confirmation email, don’t worry, it’s often a simple issue. Below are the most common reasons this happens and how to fix them.
1. Email Address Errors
Possible issue: You entered your email address incorrectly when making your pledge.
If you saw the “Thank you!” confirmation page but didn’t receive the email titled “You just backed [Project Name]”, your email may have been misspelled.
Check that the email in your Crowdfunder account matches the one you used when pledging. You can correct it in the Account section.
If you can’t log in because of the typo, contact us at support@crowdfunder.co.uk or message the support chatbot (bottom right of the site).
Include:Name and email address you believe you used
Amount pledged
Last 4 digits of your payment card
Link to the project
2. Email Went to Junk/Spam
Possible issue: The confirmation email was delivered, but your email provider flagged it as spam.
Check your Junk or Spam folder.
If the email is there, mark it as “Not Spam” so future emails arrive in your inbox.
3. Email Sent to a Different Address
Possible issue: You pledged on behalf of someone else.
If you entered your own email during checkout, the confirmation was sent to you (not the recipient).
If you added the recipient’s details in the “This is a gift” section, the project owner may contact them directly.
If unsure, reach out to the project owner through the project page to confirm or update the recipient’s contact details.
4. Payment Didn’t Go Through
Possible issue: You didn’t reach the “Thank you!” confirmation page or received an error message.
Check your bank statement to see if funds were deducted.
Occasionally, you might see a “pledge declined” notification even if the payment went through. This can happen if a failed attempt is retried and processed successfully.
Troubleshooting steps: Some common reasons for payment failures include:
Insufficient funds in the payment account
Expired or outdated card information
Banking restrictions preventing certain online transactions
Technical errors during processing
Verify your card details:
Card number
Cardholder name
Expiry date
Security code
Postcode
Enter pledge amounts as whole numbers only (e.g.,
10instead of10.00).Contact your bank to ensure:
No holds or restrictions are in place
Your card allows foreign transactions (if pledging to an overseas project)
Prepaid or debit cards have enough funds
Large pledges won’t be blocked by authorisation checks
Try using a different card if issues persist.
5. How to Check Your Pledge Status
Log in and open the dropdown menu next to your profile icon.
Click “My pledges” to see your pledge history.
Click the “+” next to any pledge to view or manage it.
Still Need Help?
If you’ve tried the steps above and are still having trouble, contact us at support@crowdfunder.co.uk.