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Crowdfunder web accessibility

Updated over 3 months ago

At Crowdfunder, we are committed to creating an accessible website for all visitors, regardless of their technology or ability. We continuously work to improve the accessibility and usability of our platform, adhering to standards and guidelines where appropriate.

Our goal is to ensure that everyone who visits Crowdfunder feels welcome and has a rewarding experience.


Website Accessibility Overview

Crowdfunder’s website is divided into two main areas:

  1. Crowdfunder Published Areas

  2. User Published Areas

1. Crowdfunder Published Areas

These areas are under our direct control and have been designed to meet level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1, where applicable. This includes compliance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Examples of Crowdfunder Published Areas:

  • Homepage

  • Project pages

  • Help Centre pages (such as this one)

These areas are regularly tested to ensure accessibility and usability.

2. User-Published Areas

User-generated content is created and uploaded by Crowdfunder users, which means that it is largely under the control of the individual users. While we provide a framework that encourages accessible content creation, it is possible for users to create content that may not meet accessibility standards.

Examples of User-Generated Content:

  • Comments

  • User-uploaded videos

Although we encourage accessible practices, some user-generated content may not fully comply with accessibility standards, such as missing descriptions or inadequate contrast ratios.


Website Testing and Monitoring

We test the website on a monthly basis using our monitoring system, and the Web Development Team conducts internal, ad-hoc tests. As part of our commitment to improvement, we also act on user feedback to address accessibility issues promptly.

Looking forward, we aim to expand our efforts to include broader user testing. If you have feedback on accessibility or notice any issues, please feel free to let us know.


Accessibility Exceptions

While we strive for full accessibility, there are certain exceptions to our accessibility commitments. These exceptions are mostly limited to areas outside of the core pages of the site and should not affect most users.

1. Third-Party Software

Some third-party tools and forms on the site may not fully meet WCAG 2.1 standards. We are actively working with our suppliers to bring these applications up to the necessary accessibility standard. Additionally, we will review accessibility requirements when renewing supplier contracts and will make sure these requirements are part of our procurement process.

2. PDFs and Other Documents

Some of our older PDFs and Word documents do not meet WCAG 2.1 accessibility guidelines. We are committed to ensuring that all future documents are compliant with accessibility standards.

However, because many older PDFs and Word documents may not be structured for screen readers, they may not meet WCAG 2.1 success criterion 4.1.2 (name, role value). We are working to replace these documents with accessible HTML pages where possible.

Please note that accessibility regulations do not require us to fix documents published before 23 September 2018 unless they are essential to providing our services.

3. User-Generated Content Issues

Although we encourage users to follow accessibility guidelines, there are occasional instances where user-generated content may not meet WCAG standards. Common issues include:

  • External link descriptions: Users may not specify where external links lead to, which can confuse screen reader users.

  • Color contrast: Some content may fail to meet the minimum contrast ratio of 4.5:1, making it harder for users with visual impairments to read.

  • Video accessibility: Live video streams may not include captions, and recorded videos may lack audio descriptions.

These issues are typically confined to individual project pages and are unlikely to affect most website visitors.


How We Are Addressing These Issues

Crowdfunder is continually working to improve the accessibility of the platform, both in the published and user-generated areas. We are actively:

  • Collaborating with third-party suppliers to improve the accessibility of their forms and applications

  • Ensuring that all future PDFs and documents are accessible

  • Educating users to create accessible content and improving the monitoring system to identify and fix issues faster

We appreciate your patience as we work to make Crowdfunder a more accessible platform for everyone.


Feedback and Support

If you encounter any accessibility issues or have suggestions on how we can improve, please don’t hesitate to reach out to us. We value your input and are committed to making Crowdfunder accessible to all.

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