Nectar Donate - FAQs

Q: How do I know if I have been accepted on Nectar Donate?

A: Your details will be reviewed for Nectar Donate points once your Charity Profile Page is live. If you have opted in to Nectar Donate, you'll receive an email to let you know if you've been approved or not.

Q: Can charities collect Gift Aid through donated Nectar points?

A: Nectar Donate will give charity supporters the ability to choose to give with points and cash. Whilst Gift Aid can not be collected on the Nectar points, it can be collected on the cash element.

Q: How long does it take for a charity to receive the money from nectar points that have been donated?

A: It can take up to 8 weeks for a charity to receive funds into their charity bank account.

Q: What reporting data do charities receive from Crowdfunder on the uptake of donated Nectar points?

A: Charities receive the same reporting data as a standard charity project on Crowdfunder. To find out more please review our dashboard guide, with the additional benefit of a HMRC compatible Gift Aid report.

Q: Does a charity receive data captured on Nectar Donate supporters, so we can add them to our database?

A: Yes, if a supporters has opted in to hear from your charity, then you can add their contact details to your database for future marketing campaigns.

Q: What is the process for a supporter to sign up to Nectar Donate?

A: A supporter needs to first link their Nectar and Crowdfunder accounts. They can then donate these converted points via your charity page on Crowdfunder.

Q: Is there a maximum or minimum amount of Nectar points that someone can donate to a charity?

A: Yes, there is a minimum donation of £1 and no maximum amount.

Q: Can I create a ring fenced project to raise money for, from donated Nectar points?

A: Yes, once you have created your charity organisational page, you can then create individual project pages for different ring fenced campaigns.

Q: Do you have resources and marketing assets available for me to use?

A: Yes we do. Here is the link to the Nectar Donate Marketing Hub. It contains the assets you’ll need to communicate to your supporters about fundraising via Nectar Donate and top tips on spreading the word

If you haven't set up your charity profile page yet, or if you need guidance on the financial or wallet section then please see this guide which contains all the relevant links and info.

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