The ID verification is an automated process so your ID must be uploaded in the correct format in order to be accepted.
Please follow the guidance below when capturing an image of your ID document to upload.
Proof of Identity accepted documents:
Government issued Identity card
Proof of Identity document requirements:
Documents must be uploaded in full colour (i.e. no black-and-white scans)
Make sure that all corners and edges of the document are visible (both top and bottom page of the personal information section on a passport must be included). Take a photo or scan that shows the entire document.
Documents must be clear and large enough to read
Photocopies of identity documents are not acceptable
Documents must be valid and not expired
Make sure you have entered the name exactly that appears on the document in your financials/wallet (ie. if your legal name is Robert, don't just enter Rob as your first name)
Documents can be uploaded in .png or .jpg format (photos and colour scans acceptable)
Passport: Both pages showing your photo and personal details should be visible - Check it is signed and in date.
Driving Licence: Both front and back of a driver’s license. For UK driving licences only the front should be required
Identity Card: Both front and back of the identity card.
Driver's licence example:
If you are still having issues, please email the document to firstname.lastname@example.org