If a supporter asks you to cancel their pledge, there are two options.

1. You can cancel a supporter's pledge yourself.
To do this, find the pledge in the 'Message Backers' section of your dashboard...

Find the name of the person and the pledge and press 'Cancel Payment' next to that pledge...

Please note that if the supporter pledged anonymously then you won't be able to find the pledge and they will need to follow the next option.

2. They can cancel the pledge themselves.
When they are logged into Crowdfunder, navigate to the 'My Pledges' section of the user drop down menu in the top right hand corner... 

Then click 'Cancel Payment' next to the pledge that you would like to cancel...

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