You can look up a specific backer in the software by going to the manage.crowdox page and clicking on the 'Orders' tab in the menu on the left of your screen.
You can search a customer by ID, Name or Email. Alternatively, if you are looking for backers within certain counties, or status, you can use the filters to produce the relevant information.
The customers name will be a blue clickable link that takes you directly to their profile where you can perform actions such as:
- Refund/Apply credit
- Change configuration
- Invite to survey
- Add notes