If you're a subscriber to the Conference Plan or higher, you can create a Custom URL for your crowd to use to participate in your experience.

By default, your crowd will use Crowdpurr's default crowd.live URL and enter an Experience Code to join your trivia game, poll, bingo game, or social wall. Additionally, they can go directly to your experience by simply navigating to the Crowd URL in the following format:

For example, if your Experience Code is 123XYZ, your crowd can join your experience by going to the following URL in their browser, or clicking on the following URL if you send it in an email or SMS text:

By default, Crowdpurr issues any new experience a unique random five-digit Experience Code. If you're a subscriber to the Seminar Plan or higher, you can customize this code to be any character combination between 3 and 13 characters. To learn more about customizing Experience Codes, check out Customizing Access Codes For Experiences

User who are on the Conference Plan and above who want a fully customized, branded URL that doesn't use Crowdpurr's default crowd.live URL, can create a Custom URL using your own domain. The domain can be any domain already owned or a newly purchased available domain.

By purchasing a new domain, you can have brand-activated, identity-based URLs that can use fun "active" domain names and new extension types such as:

These are example domains where "mycompany" and "event" would be replaced with your company, acronym, or event title. Any domain and extension that's available for purchase can be used. We recommend domain retailers like GoDaddy and NameCheap, where a new domain can be purchased anywhere from $1.99 to $9.99.

If you want to use an existing domain, you may use any subdomain of a domain you already own.

Example subdomains are:

These are example domains where "ourcompany" and "event" would be replaced with your company, acronym, or event title.

You're now ready to continue the configuration of your Custom URL.

Click on the Custom URL button from the left-side navigation column. If you're a Conference Plan subscriber or higher, the Custom URL Wizard is displayed.

The Custom URL setup will walk you through the three steps in setting up your Custom URL as explained below.

This step simply explains how to choose a domain for your Custom URL. It contains much of the information above. After purchasing a new domain or choosing a subdomain of an domain, proceed to the next step.

This step contains the instructions for setting the DNS settings of your Custom URL to properly connect to Crowdpurr's servers. For a walkthrough on how to complete the process in GoDaddy, check out Configure A Custom URL Using GoDaddy

After completing the first two steps, you're now ready to activate your Custom URL. Simply type in the name of your Custom URL according to the instructions in the Custom URL Wizard. Once you click the Activate URL button, your Custom URL will start the activation process, which requires review by Crowdpurr and may take several hours.

After clicking Activate URL, your Custom URL indicate the status of the activation process. If there are any problems, Crowdpurr's support team will email you to resolve them. You'll also be emailed when your Custom URL is activated and ready to use.

After your Custom URL is activated, the Custom URL tab displaying your Custom URL will update with several options and additional features.

By default, your Custom URL will use the Linked Experience Mode where your Custom URL sends your participants directly to a single experience that you choose. Your Custom URL will have a drop-down under a column called Linked Experience.

To configure this, log in to the Crowdpurr dashboard, navigate to the Custom URL page, select a Linked Experience from the dropdown menu, and save the changes. This process ensures your participants are routed directly to the desired experience.

This dropdown indicates which experience your Custom URL will direct participants to when they navigate to it in their mobile device browsers, all while retaining your Custom URL in the address bar. If you've uploaded custom logos and custom backgrounds, they will see a fully customized experience, providing a white-label functionality that's branded to your company, identity, or event, including maintaining your Custom URL.

Changing the selected experience in the Linked Experience dropdown instantly updates your Custom URL to direct existing and future participants to the newly selected experience.

The Linked Experience dropdown is an effective way to direct participants to different trivia games, exit polls after a trivia game, social walls, etc. You can also use this functionality to create trivia games with multiple scoring rounds and bonus rounds by using Multi-Game Rankings.

If you want your Custom URL to work with multiple experiences, you should enable Gateway Mode. If Gateway Mode is enabled, when navigating to your Custom URL on their mobile device browsers, your participants will be directed to an Experience Code gateway (similar to Crowdpurr's crowd.live) where your crowd can join the experience they choose by entering a specific Experience Code.

When Gateway Mode is enabled, the Linked Experience dropdown will be disabled as Gateway Mode bypasses linking to any specific experience and directs your participants to a single Experience Code gateway.

Whether you're using Linked Experience mode or Gateway Mode, your participants can always use the long-format URL of any of your experiences. This format is simply your custom domain followed by a slash and the specific experience code:

Using this method, you can share direct links to specific experiences without modifying Custom URL configurations, making it an efficient alternative for particular event needs. You can also use this long-format URL anywhere, such as in emails, marketing materials, tweets, texts, event app links, etc.

If you have any questions about the above process, simply email help@crowdpurr.com or try chatting with us below.