FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions

Asha Phillips avatar Todd Kamin avatar Carlin Scrudato avatar +4
26 articles in this collection
Written by Asha Phillips, Todd Kamin, Carlin Scrudato and 4 others

The Secrets of URL Redirection

Or "Why didn't my post show up in the Chrome Extension?"
Todd Kamin avatar
Written by Todd Kamin
Updated today

Why are numbers different in CrowdTangle, Page Insights, and Creator Studio?

The answer: Different measurement techniques
Carlin Scrudato avatar
Written by Carlin Scrudato
Updated over a week ago

My Favorites

“My Favorites” section is visible in the side navigation accordions for Lists, Saved Searches, and Saved Posts.
Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Video Length

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

Email Opt-in/Verification

What is CrowdTangle? Who is trying to email me?
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

FAQ: Notifications

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Chrome Extension

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

How do you calculate overperforming scores?

Generally it's: (actual interactions) / (expected interactions), but the details get complicated
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

Instagram photos are broken!

You're right -- but we're refreshing them in the background
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

FAQ: General CrowdTangle Questions

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Saved Search

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Live Displays

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Access & Logging In

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Intelligence & Leaderboards

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Posts and Post Analytics

overperforming, underperforming, interaction rate, interactions, video views, reach, and more!
Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Lists

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

Help! I logged in to the wrong Facebook account, and now CrowdTangle doesn't know who I am

Log out of Facebook, log back in to the right Facebook account, log out of CrowdTangle, then log back in.
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

Do I want to include URLs?

It depends! Most of the time, you don't need to.
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

How do you handle Global Pages?

A Global Page is one with a different Page in each country
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

How to Search for Query Parameters in a Link

For when you're tracking a campaign or looking for specific links on a given website
George avatar
Written by George
Updated over a week ago

I don't have access to CrowdTangle, but I used to.

Are you seeing "There are no dashboards linked to this Facebook account"?
George avatar
Written by George
Updated over a week ago

Help! My CSV download looks terrible

Good news: Under Dashboard Settings is a "delimiter" setting that you can edit
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

How do I change my email address inside CrowdTangle?

Find it inside the Gear menu, under Edit Email Address.
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago