FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions

Derek Silverman avatar Asha Phillips avatar Matt Garmur avatar +3
23 articles in this collection
Written by Derek Silverman, Asha Phillips, Matt Garmur and 3 others

FAQ: Video Length

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Written by Derek Silverman
Updated this week

Email Opt-in/Verification

What is CrowdTangle? Who is trying to email me?
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Written by Matt Garmur
Updated over a week ago

FAQ: Notifications

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Written by Jesse Evans
Updated over a week ago

FAQ: Chrome Extension

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Written by Jesse Evans
Updated this week

How do you calculate overperforming scores?

Generally it's: (actual interactions) / (expected interactions), but the details get complicated
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Written by Matt Garmur
Updated over a week ago

Instagram photos are broken!

You're right -- but we're refreshing them in the background
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Written by Matt Garmur
Updated over a week ago

FAQ: General CrowdTangle Questions

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Written by Jesse Evans
Updated over a week ago

FAQ: Saved Search

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Written by Jesse Evans
Updated over a week ago

FAQ: Live Displays

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Written by Jesse Evans
Updated over a week ago

FAQ: Access & Logging In

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Written by Jesse Evans
Updated over a week ago

FAQ: Intelligence & Leaderboards

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Written by Jesse Evans
Updated over a week ago

FAQ: Posts and Post Analytics

overperforming, underperforming, interaction rate, interactions, video views, reach, and more!
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Written by Jesse Evans
Updated over a week ago

FAQ: Lists

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Written by Jesse Evans
Updated over a week ago

Help! I logged in to the wrong Facebook account, and now CrowdTangle doesn't know who I am

Log out of Facebook, log back in to the right Facebook account, log out of CrowdTangle, then log back in.
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

Do I want to include URLs?

It depends! Most of the time, you don't need to.
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Written by Matt Garmur
Updated over a week ago

How do you handle Global Pages?

A Global Page is one with a different Page in each country
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Written by Matt Garmur
Updated over a week ago

How to Search for Query Parameters in a Link

For when you're tracking a campaign or looking for specific links on a given website
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Written by George
Updated over a week ago

I don't have access to CrowdTangle, but I used to.

Are you seeing "There are no dashboards linked to this Facebook account"?
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Written by George
Updated over a week ago

Help! My CSV download looks terrible

Good news: Under Dashboard Settings is a "delimiter" setting that you can edit
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Written by Matt Garmur
Updated over a week ago

How do I change my email address inside CrowdTangle?

Find it inside the Gear menu, under Edit Email Address.
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Written by Matt Garmur
Updated over a week ago