My ticket is closed, but the issue isn’t resolved. What now?

Tickets are closed automatically when we don’t receive a reply after two attempts to contact you. If you still need help, simply submit a new ticket in the To Be At App.

Written by ToBeAt

Updated over 2 weeks ago

Why was my ticket closed?

Sometimes a ticket closes automatically when:

We’ve reached out twice and didn’t receive a response
The system marks the request as inactive

Still need assistance?

No problem! Just create a new ticket in the To Be At App to let us know you still need support, and we’ll take it from there.