ComeOn: start with the regulator's domain record
ComeOn regional products can have separate contracting companies. Diomedes Limited is associated with comeon.com under the Malta framework, while the Polish product identifies Cherry Online Polska Sp. z o.o. and separate local permission.
ComeOn in the MGA register
Diomedes Limited has licensed B2C Gaming Service Licence MGA/CRP/178/2009-18, associated with comeon.com. This operator-domain relationship does not determine the contracting company for every national ComeOn product.
Authorised categories include Type 1 casino and lottery services and Type 2 fixed-odds betting, including live betting. TG LAB, UAB is a Type 2 service provider with a separate B2B reference; its supplier role differs from the B2C account operator.
ComeOn MGA field | Operator / activity detail | Significance |
Customer-facing licensee | Diomedes Limited | Company named in the authorisation record |
Licence | MGA/CRP/178/2009-18 | B2C status shown as licensed |
Type 2 provider | TG LAB, UAB | Supplier role rather than account counterparty |
Approved ADR | ECOGRA | Approved dispute-resolution entity |
Read the record from the customer-facing entity outward. Starting with a familiar software supplier can lead to the wrong company name in a support enquiry. A concise file containing the domain, Diomedes entry and service category is more informative than a collection of unrelated licence badges.
Does ComeOn's MGA entry establish worldwide eligibility?
It does not resolve the law or account terms of every territory. The domain listing and the service categories answer a narrower question about the MGA record. Eligibility still needs the agreement delivered for the relevant region, including any residence, location and age restrictions that apply there.
ComeOn's English link returned a Polish disclosure
The Polish comeon.pl product identifies Cherry Online Polska Sp. z o.o. and internet-betting permit DAG11.6831.11.2022, described as a six-year permission beginning in 2022. Minimum customer age is 18.
This regional response matters because a URL containing en does not prove that the received agreement is English or governed by Malta. The final address, company name and document content must be considered together. The Polish disclosure should not be rewritten as if Cherry Online Polska were the Diomedes licensee in the MGA table.
The regional account service determines the contracting company and applicable agreement. A redirect to a different regional product can change those account identifiers.
Why can ComeOn show different company names?
Diomedes and Cherry Online Polska concern different regional products. The relevant account agreement determines the contracting party.
ComeOn complaints: identify the route before escalation
eCOGRA is an approved ADR for the Diomedes MGA relationship. The route does not automatically cover Polish accounts, other licensees or every complaint type.
For the Diomedes product, complaints start with the operator before the applicable external escalation procedure. Polish accounts use their own regional complaint process. Payment, personal-data and sports-settlement issues require different account records.
For an account decision, retain the company disclosure and the support explanation.
For a transaction issue, retain the reference, account statement and rule cited in the reply.
For an escalation, retain the original complaint, response and any final-position notice.
Response deadlines and external escalation conditions depend on the regional complaint procedure. An ADR name alone does not define every procedural stage.
ComeOn privacy and country selection need separate checks
The data controller and retention conditions depend on the regional account product. A complete universal English privacy policy and one global retention period are not established.
A privacy question should identify the policy received for the account and the data involved. For example, a request about an identity document is different from a marketing preference or a cookie setting. Retain the policy version and the category of request, then ask the named controller or its designated contact for the relevant explanation.
ComeOn has separate regional account and payment conditions. No universal cross-country withdrawal time, crypto-asset list or anonymous-account policy is established.
For an account enquiry, match the regional service, contracting company and complaint procedure. B2C operator details and B2B supplier references have different roles.