• How can I buy Bitcoin/Ethereum on Cryptology? What are the fees? 

You can deposit cash from your bank card (instruction) with a 3,5% commission. 

 Or make a deposit via EUR SEPA transfer (available in the webapp only) with no commission.

Also, you can deposit cryptocurrencies without any fees.

- What types of cards are supported?

You can deposit using your VISA and MasterCard. 

However, at the moment withdrawals the cards are not supported.

- Do I need to be verified to make a EUR/USD deposit?

At the moment in order to prevent fraudulent transactions basic verification is required. You can pass the verification right in the application. 

If you want to increase the limits, you can apply for an advanced verification which includes photo ID + selfie. It usually takes up to several hours to be verified.

  • Why doesn't my card deposit go through?

In some cases as a part of our AML policy we charge a small random amount (for example $1.42) which you need to enter in the verification field. You can find the full instruction here.

If your deposit doesn't go through you either entered incorrect value in the verification field or (in rare cases) you bank restricts payments to particular merchants.

What are your withdrawal fees?

For crypto withdrawals: BTC - 0.0005; BCH - 0.003; LTC - 0.005; ETH - 0.009; XRP - 0.000019 XLM = 0.00002

SEPA withdrawal fee is €7 per transfer. 

Please note that minimal fiat withdrawal amount via SEPA transfer is currently €1000

- How much do you charge in trading fees?

Trading fees are: maker fee 0.2% (limit order) and taker fee 0.2% (instant execution).

  • What is your minimum order size?

Our minimum order size is as low as 0.01 of fiat currency or equivalent of $0.01 in cryptocurrency.

  • What currencies do you support?

We currently support BTC/USD, BTC/EUR, ETH/USD, ETH/EUR, BTC/ETH, BCH/BTC, BCH/USD, BCH/EUR, XRP/USD, XRP/EUR XRP/BTC, LTC/EUR, LTC/USD, LTC/BTC, ZEC/USD, ZEC/EUR, ZEC/BTC, BTC/USDT, ETH/USDT, BCH/USDT, LTC/USDT, pairs along with new token pairs (all tradeable to ETH). We’re going to add all major altcoins and proceed with listing new ERC20 (and other) tokens pairs starting in Q2 2018.

  • What is 2FA? How can I enable it?  

Two-factor authentication (2FA), sometimes referred to as two-step verification or dual factor authentication, is a security process in which the user provides two different authentication factors to verify themselves. Two-factor authentication methods rely on users providing a password as well as a second factor, Authentication code.

You can enable 2FA for your Cryptology account on https://cryptology.com/app/account/security

  • What is the Referral program?

Just share your referral link with a friend or an acquaintance. Each time a referred person makes a trade, you receive 30% of the trading fee he or she pays. A bonus is paid in the currency of the trading fee.   

Get profit within three months starting from the registration of a referred person. The number of referrals is not limited and does not depend on the verification status of your account. Invite friends and get bonuses! 

The more referrals you do, the more money you receive! 

  • How can I list a coin/token and how much does it cost?

Listing on Cryptology Exchange is free of charge, we consider such factors as trading volume, community, markets listed, overall rating. 

We're open to cooperation with interesting projects so you can send the description of yours  to listing@cryptology.com for our consideration. 

- When did you launch your application? 

We released our app for IOS and Android on 23rd of March 2018. 

- Can I trade from my PC?

Yes,  we released our brand new web platform on July, 14 2018.

- How can I place a limit order?

Go to Exchange tab and choose a base currency you want to exchange. Then choose a quote currency from the list and click "wait for a certain price". After entering the target parameters click "buy" or "sell" button depending on the operation.

- What are your verification levels?

We have implemented 3 verification levels in order to meet the needs of all our customers.

What is required:

Basic — short questionnaire with personal data (3000$ total turnover limit);

Advanced — Photo ID and selfie (10000$ total turnover limit);

Full - all the above plus proof of address.

- Do you have special conditions for market makers?

Yes, if you are interested in market making on our exchange, please reach us by marketing@cryptology.com

- What countries are covered?

We are operating worldwide excluding the USA and Japan.

- Will trading on Cryptology result in profits?

Trading on Cryptology like on any other crypto exchange may result in losses as well as profits. You should never invest money that you cannot afford to lose. 

- What team is behind Cryptology?

We are a team of crypto enthusiasts looking for ways to offer mass access to the crypto market through a marketplace that would cater to all your needs at once. For more information including our 1 year plans please visit our blog here.

- How can we reach you?

There are multiple ways of contacting us:

Telegram channel
Telegram chat
Bitcointalk
Medium
Twitter

Happy trading ;)

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