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Frequently Asked Questions
Frequently Asked Questions
Have a question? See if we already answered it in this section.
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35 articles in this collection
Written by
John Young
and
Chris Ware
Update Your Excel Version for Windows
To update your Excel for Windows or PC to the latest version follow these simple steps
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Written by
Chris Ware
Updated over a week ago
Microsoft Office - Ending Support of Excel 2010, 2016 & 2019
Office 2016 for Mac and Office 2010 will reach their end of support on October 13, 2020.
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Written by
Chris Ware
Updated over a week ago
Ethereum (ETH) Gas Price Unit Conversion Calculator
Use the very handy Etherscan blockchain gas price unit converter tool to quickly convert satoshis into GwEI into Ether and much more!
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Written by
Chris Ware
Updated over a week ago
How to Update Excel for Mac/OSX/iOS Apple
You can use all the features of Cryptosheets in Excel for Mac OSX, make sure you're updated and have the required version installed
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Written by
Chris Ware
Updated over a week ago
Use the STATUS function to run a quick diagnostic or check your subscription quota
The CS.STATUS or CSSTATUS function is one of easiest, quickest ways to check your current connection and subscription quota.
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Written by
Chris Ware
Updated over a week ago
Troubleshooting Cryptosheets Excel Issues - Additional Microsoft Resources
Find official Microsoft support documentation quickly for specific errors and issues
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Written by
Chris Ware
Updated over a week ago
Refresh your Cryptosheets Add-in
How to quickly refresh your add-in from the Excel or Google Sheets menus
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Written by
Chris Ware
Updated over a week ago
Help us help you with feedback and reviews
Users who post reviews in the Microsoft or Google stores automatically get access to preview features, discounted upgrades and more
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Written by
Chris Ware
Updated over a week ago
Basics
How do I reset my account password?
Instructions on how to reset your account password from Excel or the Web
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Written by
Chris Ware
Updated over a week ago
Adding data providers & API Keys
Adding & Activating Crypto API Data Providers to Your Cryptosheets Integrations
How to activate and use API provider integrations in your user profile by connecting any API account in 30 seconds
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Written by
Chris Ware
Updated over a week ago
Accounts and billing
Downgrade or Cancel Your Cryptosheets Subscription
If you need to it's easy to adjust your subscription level(s) from the WebApp & inside Excel or Google Sheets and just takes a few seconds
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Written by
Chris Ware
Updated over a week ago
You have been disabled due to excessive usage or errors
What happened? 👉 what to do if you get an email that you've been disabled
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Written by
Chris Ware
Updated over a week ago
What Constitutes a "Request" for my Monthly Subscription Quota?
Learn how your Cryptosheets subscription is measured and how to monitor it anytime in real time
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Written by
Chris Ware
Updated over a week ago
How can I upgrade my subscription plan?
Instructions on upgrading from the free forever plan to paid pricing tiers
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Written by
Chris Ware
Updated over a week ago
See Your Subscription Usage in Real Time
Quickly see your account request usage relative to your subscription limit any time inside the add-in
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Written by
Chris Ware
Updated over a week ago
When will I be billed?
Information on billing cycles
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Written by
John Young
Updated over a week ago
What forms of payment do you accept?
Details of payment forms accepted through Cryptosheets
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Written by
John Young
Updated over a week ago
What happens when my subscription expires?
Details on subscription expirations
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Written by
John Young
Updated over a week ago
How secure is my payment info?
Information on security of account and payment information
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Written by
John Young
Updated over a week ago
Troubleshooting
Troubleshooting "Unable to Login. Reason: Failed to fetch" in Google Sheets
👉 Follow these quick steps to clear your local cache and reauthenticate for logging into Cryptosheets for Google Sheets
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Written by
Chris Ware
Updated over a week ago
Unintended Automatic Data & Custom Function Formula Refresh Errors
Volatile formulas like =NOW, =TODAY, inserting columns, rows, auto/saving workbooks with auto-recalculate features & more common causes
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Written by
Chris Ware
Updated over a week ago
Cryptosheets Supported Platforms for Custom Functions
Cryptosheets Custom Functions (aka formulas) require a Microsoft Excel 365 subscription but you can still use the add-in or Google Sheets
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Written by
Chris Ware
Updated over a week ago
How to Remove or Uninstall the Cryptosheets add-in
If you need to it's easy to uninstall Cryptosheets from Excel or Google Sheets and just takes a few seconds
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Written by
Chris Ware
Updated over a week ago
Formula Syntax for International Users
Some international users may need to substitute commas "," in custom functions with semicolons ";" which is easy to do in the API console
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Written by
Chris Ware
Updated over a week ago
Download & Update your Excel Desktop Version to Excel for Office 365
You may already have a 365 license, but also another existing license for an Excel version like 2019 Retail license on your desktop machine
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Written by
Chris Ware
Updated over a week ago
Troubleshooting a Blank Side Panel in Googlesheets
Troubleshooting Blank Side Panel in Googlesheets
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Written by
Chris Ware
Updated over a week ago
International Syntax for Custom Functions
Learn how to use the list separator feature in the Cryptosheets API Console Query Builder
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Written by
Chris Ware
Updated over a week ago
My add-in seems to be outdated from what is in the store...what is going on?
Caching in Excel can cause version issues in Office add-ins
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Written by
John Young
Updated over a week ago
Side panel is giving a white or blank screen
Troubleshooting Cryptosheets when it gives you a white or blank screen
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Written by
John Young
Updated over a week ago
Troubleshooting Custom Functions
Custom functions can behave differently depending on your local system software and Office or Excel version and if you're using a template
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Written by
Chris Ware
Updated over a week ago
Troubleshooting 'Cannot log in' or 'You are not logged in' and other Login errors
Learn how to clear your cache to resolve these and similar or related issues
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Written by
Chris Ware
Updated over a week ago
The Cryptosheets dashboard is blocking my spreadsheet...how do I move it?
Find out how to resize the window, and snap it back into place.
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Written by
John Young
Updated over a week ago
Troubleshooting Cryptosheets Install in Googlesheets
Troubleshooting Cryptosheets Installation from the GSuite AppStore for Googlesheets
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Written by
Chris Ware
Updated over a week ago
Cryptosheets is running really slow...how do I fix it?
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Written by
John Young
Updated over a week ago
My add-in is stuck in a "Loading" loop...how do I fix it?
Tutorial that shows how to fix a "Loading" loop in the Cryptosheets add-in
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Written by
John Young
Updated over a week ago