Automatic upsells are powered by Shopify’s Product Recommendations API, which uses an AI-based algorithm to suggest relevant products based on your store’s data.
If product recommendations aren’t showing, it could be due to the following reasons:
Store access restrictions:
The Product Recommendations API needs access to your store to generate suggestions.
If your store is password-protected or a development store, Shopify’s algorithm won’t be able to retrieve the necessary data.
Insufficient store data:
Shopify’s recommendation engine relies on purchase history, product interactions, and other behavioral data.
New stores, or stores with few products or limited order history, may not provide enough data to generate accurate recommendations.
To activate automatic upsells:
Make sure your store is live and not password-protected
Expand your product catalog and increase your order volume
Give Shopify’s AI time to analyze and optimize product suggestions