Our Counter-Strike deposit and withdrawal system is player-to-player, meaning you'll be trading items with other users on the site, not site-owned bots. This ensures that every item listed on the withdrawal page is tradeable and instantly withdrawable.
We strongly recommend downloading our Chrome extension. This keeps trade tracking up to date & autofills trades, ensuring you always send the correct copy of an item. If our Chrome extension is unavailable, manually set up Trade Tracking when prompted.
Table of Contents
How do I sell items?
How do I buy items?
The seller reversed my trade
Listing an item
You can deposit skins on https://csgoempire.com/deposit/steam.
Selling items is simple:
Click the skin you want to sell. This will add it to your sidebar. You can sell one or multiple items at a time.
Adjust the price to your liking.
Click the yellow "Sell x items" button and confirm.
Wait for someone to buy your item.
To adjust the price, you can either click "edit" and set prices for individual items or use "set markup" to add a markup to all the items currently in your sidebar.
Items listed at +6% or less go through a 3-minute auction phase, allowing other users to bid on them. This ensures that you'll always get a fair price for your item.
If the item receives a bid, you can choose to accept the bid or wait for the timer to end.
If the item doesn't receive a bid, it turns into a normal listing when the timer ends.
You can see whether an item will enter auction when you're listing it:
Completing a sale
For items sold through our auction system, you will have 30 minutes to send the trade offer on steam and confirm this on the site. For regular listings, you will be given 12 hours.
Once your item has been purchased, you'll see a 'Send trade offer' button in your pending trades tab. Clicking this button will open the buyer's trade URL.
There are a few important things to keep in mind when sending your item:
Make sure you select the correct item. If someone bought your AWP | Redline (Field-Tested) with a 0.273 float, you need to send the one with a 0.273 float.
Our trading extension can help by autofilling your trade offers with the correct item.Only add 1 item per trade. We don't use bots, so don't send all your items to the same person.
If you're selling stickers or cases, you can select any copy of the item from your inventory since these are all the same.
Always double-check that the buyer's details on the site match those shown in your steam mobile app before clicking the blue "Confirm Offer" button.
After you have confirmed the trade offer in your steam app, go back to empire and mark your item as sent by clicking the yellow "Confirm" button. Always make sure you confirm in the steam app before confirming on the site.
As soon as your item is marked as sent, the timer will reset, and the buyer will be notified.
You will then need to wait for the buyer to accept the trade offer on steam and confirm they've received the item on the site. If you have tracking enabled, the trade will automatically move to 'pending payout' when the buyer accepts the trade offer.
If you do not confirm that the item has been sent within the given time, the trade will fail, and the buyer will be automatically refunded.
You will also receive a trade punishment for this, regardless of whether the item was delivered. You can read more about this here: Trade Punishments
A successful trade will move to 'pending payouts' on your sidebar, ready to be paid out once trade protection has ended on steam. Support can not speed this up.
After 7 days, you'll be prompted to enable trade tracking. Tracking allows the site to verify that protection has ended & the trade is fully completed before giving you the coins.
Handling disputes as a seller
If the buyer has an issue with you marking the trade as "sent", then they can start a dispute. If this happens, you'll be prompted to 'enable tracking'. Pressing this button will guide you through setting up tracking.
Tracking will try to verify what happened and resolve the dispute.
If tracking is unable to resolve your dispute, please contact support to submit evidence.
Buying an item
You can buy skins on https://csgoempire.com/withdraw/steam/market.
Buying items is simple:
Find a skin you like on the withdrawal page by browsing or using filters.
Click on it to add it to your sidebar.
Double-check the seller's delivery rate and time + the price.
Click the yellow "Buy x item".
Wait for the seller to send the item.
There are two types of listings: regular ones you can buy right away, and auction listings you have to bid on. Sellers get 12 hours to deliver items from regular listings and 30 minutes for auction listings.
To find auction listings, simply filter for 'Auctions only' in your sidebar:
Once you've successfully bought an item it will be added to your sidebar:
Completing a purchase
For items bought through our auction system, you will have 30 minutes to accept the trade offer and confirm this on the site. For regular listings, you will be given 12 hours.
Once you purchase an item, you'll see the item in your pending trades tab. The seller has the full amount of time to send you the item. Support cannot speed up the process.
Once the item has been sent, you will see a 'View trades' button in your pending trades tab. Clicking this will redirect you to your Steam trade offers.
Before accepting, you will need to check that you are accepting and confirming the correct copy of the item.
Refunds will not be offered if you accept and confirm the wrong item, e.g., an item with the wrong float, stickers, pattern, etc.
You can verify you've received the correct item before accepting the trade by viewing the item in the trade offer and selecting to inspect this in-game.
Once you've verified the item, you can accept the trade offer on Steam, then toggle 'I have received the item' followed by clicking "Confirm" to complete the trade on the site.
If you do not confirm that the item has been received within the time given, the trade will be automatically completed, and the seller will be credited after 7 days.
You will also receive a trade punishment for this, regardless of whether the item was delivered. You can read more about this here: Trade Punishments
If you have received the wrong item, do not accept the trade offer. You will need to raise a dispute by following the steps below. This also applies if you didn't get a trade at all.
Handling disputes as a buyer
In cases where you disagree with the seller confirming that the item was sent, or you've received the wrong item, press the 'dispute trade' button. This freezes the trade on the site, so your coins remain safe.
Disputes where there has been no trade offer are automatically settled by trade tracking within a few minutes. In trades where you have received an offer, but it's incorrect/cancelled/unavailable to accept, you must contact support.
To set tracking up, press the "enable tracking" button when prompted.
If you haven't received the item and do not dispute the trade within the time given, the trade will be automatically marked as completed, and the seller will be credited in 7 days.
You will also receive a trade punishment for this, regardless of whether the item was delivered or not. You can read more about this here: Trade Punishments
Resolving disputes as a buyer
If you have opened a dispute but would like to resolve it because you have received the correct item, click the "I have received the item" button. After confirming, the trade will be moved back to the pending payout status.
What do I do if the seller reverses my trade?
This doesn't happen that often, but we have safeguards in place to make sure you can't get scammed.
We verify every single trade on the site before paying the seller, meaning there is no way for the seller to reverse at the last minute to get their item back and also keep your coins.
If you notice that a seller has reversed one of your trades (steam will notify you by email), simply click "dispute trade" in the sidebar, open a dispute, and enable tracking. You have up to 48 hours to do this, but always try to do it as soon as possible after it happens.
Tracking will detect the reversal and automatically refund you. Our support team will also be notified and ban the seller from the marketplace.
Has it been more than 15-20 minutes since you enabled tracking without receiving a refund? Please contact support.