Our CSGO deposit and withdrawal system is player to player meaning you'll be trading items with other users on the site, not site owned bots. This ensures that every item listed on the withdrawal page is tradeable and instantly withdrawable.

Due to recent Steam updates, there have been significant changes to how this system works. You can read more about this here: https://help.csgoempire.com/en/articles/9148270-p2p-trading-updates-6th-april-2024.

Once your item has been purchased, you'll see a 'Send trade offer' button in your pending trades tab:

Clicking this button will open the buyers trade URL. Once you've sent the item to the buyer on Steam, click on the 'I have sent the item' button and confirm that the trade has been sent:

You can send any copy of this item from your inventory as we're no longer able to verify if you've sent the exact copy with floats and stickers. This means that float values and screenshots no longer appear on items on the site.

The trade will then be marked as sent in your pending trades tab:

You will then need to wait for the buyer to accept the trade on Steam and confirm that they've received the item.

If the buyer doesn't agree with you marking the trade as sent, they'll be able to open a dispute. If this happens, you will see a 'Contact support' button on the trade which will automatically open a support chat to start a dispute for this trade:

If the buyer does not confirm that they've received the item, or dispute the trade, in the time they're given, the trade will be automatically marked as completed and the seller will receive the coins.

Once you purchase an item, you'll see the item in your pending trades tab like so:

You will then need to wait for the seller to send the trade on Steam and confirm that they've sent you the item. Once they do, you will see a 'I have received the item' button in your pending trades tab:

You can then accept the trade on Steam and click this button to complete the trade on the site.

If you don't agree with the sellers confirmation that the item has been sent, you can click 'Didn't receive anything?' to start a dispute. Please note that you won't be able to start a dispute for at least 10 minutes after the offer has been reported as sent by the seller:

If you open a dispute, you will then see a 'Contact support' button on the trade which will automatically open a support chat to start a dispute for this trade:

If the buyer does not confirm that they've received the item, or dispute the trade, in the time they're given, the trade will be automatically marked as completed and the seller will receive the coins.