Our Counter-Strike deposit and withdrawal system is player-to-player, meaning you'll be trading items with other users on the site, not site-owned bots. This ensures that every item listed on the withdrawal page is tradeable and instantly withdrawable.
We strongly recommend downloading our Chrome extension. This keeps trade tracking up to date & autofills trades, ensuring you always send the correct copy of an item. If our Chrome extension is unavailable, manually set up Trade Tracking when prompted.
How to complete trades as a seller
For items sold through our auction system, you will have 30 minutes to send the offer and confirm this on the site. For non-auction trades, you will be given 12 hours.
Once your item has been purchased, you'll see a 'Send trade offer' button in your pending trades tab. Clicking this button will open the buyer's trade URL.
You must send the correct copy of the item to avoid the trade being disputed. Sending the wrong copy may result in loss of funds. Our Chrome extension can help by autofilling trade offers with the correct copy of each item.
Once you've sent the item and confirmed the trade on your Steam app, mark the trade as "confirmed in the Steam App" on the site and click the yellow 'confirm' button.
You will then need to wait for the buyer to accept the trade offer on Steam and confirm they've received the item on the site. If you have tracking enabled, the trade will automatically move to 'pending payouts' without waiting for buyer confirmation.
If you do not confirm that the item has been sent within the given time, the trade will fail, and the buyer will be automatically refunded.
You will also receive a trade punishment for this, regardless of whether the item was delivered. You can read more about this here: Trade Punishments
A successful trade will move to 'pending payouts' on your sidebar, ready to be paid out once trade protection has ended on Steam. Support can not speed this up.
After 7 days, you'll be prompted to enable tracking. Tracking allows the site to verify that protection has ended & the trade is fully completed.
Handling disputes as a seller
If the buyer has an issue with you marking the trade as "sent", then they can start a dispute. If this happens, you'll be prompted to 'enable tracking'. Pressing this button will guide you through setting up tracking.
If tracking is unable to resolve your dispute, contact support to submit evidence.
How to complete a trade as a buyer
For items bought through our auction system, you will have 30 minutes to accept the trade offer and confirm this on the site. For non-auction trades, you will be given 12 hours.
Once you purchase an item, you'll see the item in your pending trades tab. The seller has the full amount of time remaining on the sidebar to send you the item. Support cannot speed up the process.
Once the item has been sent, you will see a 'View trades' button in your pending trades tab. Clicking this will redirect you to your Steam trade offers.
Before accepting, you will need to check that you are accepting and confirming the correct copy of the item.
Refunds will not be offered if you accept and confirm the wrong item, e.g. an item with the wrong float, stickers, pattern, etc.
You can verify you've received the correct item before accepting the trade by viewing the item in the trade offer and selecting to inspect this in-game.
Once you've verified the item, you can accept the trade offer on Steam, then toggle 'I have received the item' followed by clicking "Confirm" to complete the trade on the site.
If you do not confirm that the item has been received within the time given, the trade will be automatically completed, and the seller will be credited after 7 days.
You will also receive a trade punishment for this, regardless of whether the item was delivered or not. You can read more about this here: Trade Punishments
If you have received the wrong item, do not accept the trade offer. You will need to raise a dispute by following the steps below.
Handling disputes as a buyer
In cases where you disagree with the seller confirming that the item was sent, or you've received the wrong item, press the 'dispute trade' button. This freezes the trade status, so your coins remain safe.
Disputes where there has been no trade offer are automatically settled by trade tracking within a few minutes. In trades where you have received an offer, but it's incorrect/cancelled/unavailable to accept, you must contact support.
To set tracking up, press the "enable tracking" button when prompted.
If you haven't received the item and do not dispute the trade within the time given, the trade will be automatically marked as completed, and the seller will be credited in 7 days.
You will also receive a trade punishment for this, regardless of whether the item was delivered or not. You can read more about this here: Trade Punishments
Resolving disputes as a buyer
If you have opened a dispute but would like to resolve it because you have received the correct item, click the "I have received the item" button. After confirmation, the funds will be released to the seller. Please note that this cannot be reversed, so you should only confirm this if you are 100% certain that the item has been received.
