Our CSGO deposit and withdrawal system is player to player meaning you'll be trading items with other users on the site, not site owned bots. This ensures that every item listed on the withdrawal page is tradeable and instantly withdrawable.

Due to recent Steam updates, there have been significant changes to how this system works. You can read more about this here: https://help.csgoempire.com/en/articles/9148270-p2p-trading-updates-6th-april-2024.

Once your item has been purchased, you'll see a 'Send trade offer' button in your pending trades tab:

For items sold through our auction system, you will have 30 minutes to send the item. For non-auction trades, you will be given 12 hours.

Clicking this button will open the buyers trade URL. Once you've sent the item to the buyer on Steam, click on the 'I have sent the item' button and confirm that the trade has been sent:

You will need to make sure that you send the correct copy of the item to avoid the trade being disputed. Sending the wrong copy may result in loss of funds and/or trade punishments being applied

The trade will then be marked as sent in your pending trades tab:

If you, as the seller, do not confirm that you've sent the item on our site, in the time you're given for the trade, the trade will be automatically marked as timed out and the buyer will receive the coins back.

You will then need to wait for the buyer to accept the trade on Steam and confirm that they've received the item.

If the buyer doesn't agree with you marking the trade as sent, they'll be able to open a dispute. If this happens, you will see a 'Contact support' button on the trade which will automatically open a support chat to start a dispute for this trade:

If the buyer does not confirm that they've received the item, or dispute the trade, in the time they're given, the trade will be automatically marked as completed and the seller will receive the coins.

Once you purchase an item, you'll see the item in your pending trades tab like so:

Items purchased through our auction system will need to be confirmed or disputed within 30 minutes. Non-auction items will give you 12 hours to act on the trade.

You will then need to wait for the seller to send the trade on Steam and confirm that they've sent you the item. Once they do, you will see a 'I have received the item' button in your pending trades tab:

You can then accept the trade on Steam and click this button to complete the trade on the site.

You will need to check to make sure you are accepting and confirming the correct copy of the item. Refunds will not be offered if you accept and confirm an item with the wrong float/stickers.

Before accepting the trade, you can check you've received the correct item by viewing the item in the trade offer and selecting to inspect this in-game.

If you don't agree with the sellers confirmation that the item has been sent, you can click 'Didn't receive anything?' to start a dispute. Please note that you won't be able to start a dispute for at least 10 minutes after the offer has been reported as sent by the seller:

If you open a dispute, you will then see a 'Contact support' button on the trade which will automatically open a support chat to start a dispute for this trade:

If the buyer does not confirm that they've received the item, or dispute the trade, in the time they're given, the trade will be automatically marked as completed and the seller will receive the coins.

If the seller does not confirm that they've sent the item on our site, in the time they're given for the trade, the trade will be automatically marked as timed out and the buyer will receive the coins back.