If your CSGORoll account has been banned, restricted, or suspended, it means our team has identified activity that may have violated our Terms of Service, security rules, or platform policies.
Bans are not applied randomly. They are usually placed after a review of account activity, transactions, gameplay behavior, or other relevant information.
Why was my account banned?
Your account may be banned or restricted for reasons such as:
Using multiple accounts or attempting to abuse promotions, bonuses, rewards, races, or affiliate systems.
Using bots, scripts, automation tools, or any unauthorized third-party software.
Attempting to exploit bugs, errors, or technical issues on the platform.
Providing false, misleading, or incomplete information during verification.
Chargebacks, payment disputes, suspicious deposits, withdrawals, or transaction-related issues.
Underage usage or any other activity that violates CSGORoll’s Terms of Service or creates risk for the platform or other users.
Can my ban be removed?
In some cases, bans can be reviewed. However, not every ban is eligible for removal.
Temporary bans usually expire automatically once the ban period is over, unless further issues are found.
Permanent bans are only reconsidered if there is a valid reason for review, such as a misunderstanding, incorrect information, or new evidence.
However, certain security-related restrictions cannot be bypassed or removed early.
How do I request an unban?
If you believe your account was banned by mistake, please contact CSGORoll Support via the website or email us at support@csgoroll.com and provide:
Your CSGORoll userID or Steam64ID
A short explanation of why you believe the ban should be reviewed.
Any useful evidence or context related to the issue.
Please avoid sending repeated tickets for the same ban, as this may delay the review process. Our team will check the case and respond once the review is complete.
How long does an unban review take?
Review times may vary depending on the case. Some reviews are straightforward, while others require a deeper check of account activity, transactions, or security information.
Our team will get back to you as soon as the review is completed.
Final decision
Once a ban review is completed, the decision made by CSGORoll Support is final. If the ban is upheld, the account will remain restricted according to the decision made by the team.