Pending Transaction
Having a pending transaction can be frustrating, and we understand how inconvenient these delays can feel. While the processing time is ultimately outside of our control, this article will help you understand why your transaction may be pending and what steps you can take.
Why Is My Transaction Pending?
If you used a direct payment method such as an online bank transfer, it is very common for the transaction to remain pending with your bank or payment provider. In such cases:
The delay is caused by the payment processor’s internal review or settlement time.
We are unable to speed up this process, as it depends entirely on the provider you selected and the value of your payment.
These transactions can take up to 72 business hours to be completed.
Other payment methods may also vary in processing time due to factors that are outside of our control.
What Should I Do If My Transaction Is Pending?
In most cases, pending transactions settle within 72 business hours and are credited automatically once completed by the bank or payment provider.
If your transaction has exceeded this timeframe, please contact our support team, and we will be happy to review the payment and assist you further.
Need Further Help?
We understand how frustrating payment delays can be. While we cannot accelerate the processing time, we are always here to help with any questions or concerns you may have.